Key Responsibilities & Operational Scope

In this position at Eucalyptus, your primary deliverables and day-to-day focus areas include:

• This is a fast-paced, operational role that requires sound judgment, attention to detail, and empathy. You’ll help keep our communities safe, supportive, and running smoothly by:
• Reviewing and approving member join requests, verifying eligibility before granting access
• Reviewing and approving member posts before they go live, ensuring they meet community guidelines
• Monitoring posts, comments, and moderation alerts throughout your shift, actively engaging with members and keeping conversations healthy
• Responding to routine questions, directing members to the right resources, and escalating CX issues (billing, shipping, prescriptions, etc.) when needed
• Removing spam, misinformation, harassment, and other policy violations while de-escalating conflict with empathy
• Identifying potential safety, medical, or reputational risks and escalating according to established protocols
• Maintaining accurate member records, including join requests, customer verification, and moderation actions
• Completing shift handoffs, documenting escalations, and sharing recurring trends and insights with the Community team

Candidate Profile & Required Qualifications

To succeed in this role, Eucalyptus is seeking candidates who possess the following credentials, competencies, and mindset:

• You’re a natural team player who enjoys building relationships with members
• 2+ years of experience in customer care, community moderation, or a related field (support, social media, etc.)
• Strong written communication skills, with the ability to adapt your tone across different situations
• Comfortable navigating sensitive health and weight-loss conversations with empathy, without giving medical advice
• Organized and detail-oriented — comfortable maintaining accurate records and following documented protocols
• An interest in health and wellness; healthcare industry experience is a plus
• Available to commit to one of our two fixed shifts, with your specific shift confirmed during hiring: Day coverage: (Sunday–Thursday, ~8am–4pm CT/ 9pm–5am PHT); or Evening coverage: (Tuesday–Saturday, ~4pm–12am CT / 5am-1pm PHT)
• Day coverage: (Sunday–Thursday, ~8am–4pm CT/ 9pm–5am PHT); or
• Evening coverage: (Tuesday–Saturday, ~4pm–12am CT / 5am-1pm PHT)
• Day coverage: (Sunday–Thursday, ~8am–4pm CT/ 9pm–5am PHT); or
• Evening coverage: (Tuesday–Saturday, ~4pm–12am CT / 5am-1pm PHT)

Workplace Culture, Mentorship & Benefits

Eucalyptus fosters a high-autonomy, patient-first culture backed by the scale of Hims & Hers:

• Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
• What’s next – Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing – We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact – You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth – You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team – You will collaborate with talented peers to solve complex clinical and operational problems at scale.

Remuneration & Transparency

Competitive Philippine market package including HMO coverage from Day 1, night differential (where applicable), and leave entitlements.