Key Responsibilities & Operational Scope

In this position at Eucalyptus, your primary deliverables and day-to-day focus areas include:

• Provide medical support to patients with a range of conditions via email, live chat, and calls:
• Triage, assess, and support patients: Evaluate the severity of patients’ medical side effects and enquiries, providing appropriate assistance and information and escalating where appropriate.
• Ensure timely and accurate responses: Respond to patients promptly, delivering accurate medical information and advice while adhering to safety and quality standards.
• Maintain patient safety: Take necessary precautions to ensure patient safety, especially when addressing medical concerns and side effects.
• Initiate communication based on tracker information: Monitor patient progress through tracking data and reach out to patients as needed to provide support to increase treatment adherence
• Share patient insights with the clinical services team and wider business:
• Share patient feedback: Feel empowered to share any feedback or insights from patients regarding their experiences with the service and any suggestions for improvement.

Candidate Profile & Required Qualifications

To succeed in this role, Eucalyptus is seeking candidates who possess the following credentials, competencies, and mindset:

• A Registered Pharmacist or Registered Nurse with 2+ years post-registration experience in the healthcare industry
• Excellent writing and verbal skills, with the ability to communicate clearly, concisely, and in a patient-friendly manner via email, live chat, and calls
• Comfortable working in a fast-paced environment, collaborating effectively with team members, and adept at handling frequent interruptions and adapting to changes in workload and schedule
• Task-oriented mindset with meticulous attention to detail, ensuring adherence to processes with precision
• You are willing to work a late mid-shift schedule between 2 PM – 11 PM or 7 PM – 4 AM Manila time, with no fixed weekend off
• Triaging in a clinic or emergency setting
• Previous work experience in tele-health
• Passion for weight loss, skincare, sexual health or fertility

Workplace Culture, Mentorship & Benefits

Eucalyptus fosters a high-autonomy, patient-first culture backed by the scale of Hims & Hers:

• Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
• What’s next – Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing – We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact – You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth – You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team – You will collaborate with talented peers to solve complex clinical and operational problems at scale.

Remuneration & Transparency

Competitive Philippine market package including HMO coverage from Day 1, night differential (where applicable), and leave entitlements.