Australia Post is currently recruiting for the position of CRM Marketing & Sales Enablement to join our operational team in Richmond, Northern Territory, Australia. As an integral component of our national network, this role offers hands-on, meaningful employment at the heart of Australian communities, ensuring vital parcel freight, postal communications, and retail services connect every household and enterprise across the nation.

Organizational Context & Delivering for Australia

With a rich heritage spanning over 215 years, Australia Post remains one of the nation’s most trusted and iconic institutions. From bustling metropolitan distribution hubs in Sydney, Melbourne, and Brisbane to regional postal offices across the Outback, our operations reach into every corner of the continent. Our people behind the parcels deliver over 2.7 billion items annually, supporting millions of residents and hundreds of thousands of Australian businesses who depend on our supply chains to thrive.

Joining Australia Post means becoming part of an inclusive, high-care community where safety is paramount, teamwork is celebrated, and diverse talents are nurtured. Whether you are seeking flexible seasonal casual earnings, stepping onto the career ladder in logistics and transport, or seeking long-term progression in agency banking and retail management, Australia Post provides a dependable, supportive environment with genuine opportunities to grow.

Role Mission & Operational Setting: Postal Network & Logistics Operations

In your capacity as a CRM Marketing & Sales Enablement based in Richmond, you will execute essential operational deliverables that keep Australian supply chains fluid and dependable. Operating within our Postal Network & Logistics Operations division, your work directly influences the speed, accuracy, and customer satisfaction experienced by households and commercial enterprises.

Team members in this environment operate with pride, precision, and mutual respect. You will collaborate daily with experienced shift team leaders, facility coordinators, transport drivers, and customer specialists who share an unwavering dedication to service excellence and community resilience.

Key Responsibilities & Daily Operational Deliverables

While specific duties vary depending on facility requirements, rostered shift patterns, and customer volume peaks, core responsibilities for this position include:

• Lead the development and execution of B2B marketing and sales enablement strategies that improve customer engagement, sales effectiveness and commercial outcomes. • Design and optimise automated customer journeys, lifecycle programs, lead generation and nurture programs using data and customer insights alongside technical teams • Partner with business, technology and vendor teams to define requirements, improve processes and deliver scalable martech and automation solutions. • Own and continuously enhance key sales enablement and marketing technology platforms, including roadmap planning, optimisation and performance measurement. • Lead a small team while fostering a collaborative, customer-focused and inclusive culture.
• Experience leading teams and delivering B2B marketing, customer lifecycle, sales enablement or marketing automation programs within large and complex organisations. • Demonstrated success designing, implementing and optimising automated marketing, customer journey’s and 1: 1 campaigns . .
• Strong experience with Salesforce Marketing Cloud, Salesforce CRM, Data Cloud, Adobe Experience Manager, Seismic or comparable martech platforms. • Advanced stakeholder management, program delivery and analytical skills, with the ability to manage multiple priorities and deliver results. • Experience working in agile environments using tools such as Jira, Smartsheet, Miro and Confluence.
• A 2 year opportunity to develop and join Australia Post’s marketing team. • Flexible and hybrid working arrangements, including the opportunity to work from home two days per week • Opportunities for growth and development through formal programs and mentorship • Exclusive team member discounts and offers, evolving flexible work policies, generous leave options and access to health and wellbeing resources
• Safety Leadership & Zero Harm: Proactively uphold Australia Post’s uncompromising safety standards, hazard reporting procedures, and personal protective equipment (PPE) compliance.
• Operational Excellence: Maintain meticulous care of postal items, scanning accuracy, and adherence to security and privacy guidelines governing domestic and international mail.

Candidate Profile, Licences & Selection Criteria

Australia Post evaluates candidates based on reliability, physical fitness, safety mindset, and positive teamwork. To excel in this role, applicants should demonstrate:

• Reliable, punctual team player with an energetic attitude and willingness to learn Australia Post operating procedures.
• Physical fitness and stamina to stand, walk, bend, and repetitively lift parcels weighing up to 16kg safely.
• High attention to detail ensuring barcodes and postal codes are read and sorted accurately at operational pace.
• Availability to work flexible casual shift rosters during peak seasonal periods and volume surges.
• Clear pre-employment background screening including national police check and work rights verification.
• Team Collaboration: An open, friendly, and respectful interpersonal approach that builds strong relationships with colleagues and customers from all walks of life.
• Punctuality & Dedication: Dependable attendance and a proactive attitude towards meeting shift start times and operational sorting schedules.

Core Competencies & Technical Capabilities

Key practical proficiencies and industry capabilities relevant to this operational position:

Remuneration, Penalty Rates & ‘Post Perks’ Benefits

Australia Post values the contribution of every team member and provides transparent, equitable compensation underpinned by enterprise agreements:

• Competitive Remuneration: AU$62,000 – AU$80,000 per annum equivalent + 12% Superannuation.
• Superannuation Guarantee: Comprehensive 12% employer superannuation contribution paid into your nominated complying fund.
• Shift Allowances & Overtime: Applicable shift loadings for afternoon, night, and weekend shifts, alongside penalty rates for eligible overtime work.
• Exclusive ‘Post Perks’ Platform: Access to exclusive corporate discounts, gift cards, and substantial savings across hundreds of major Australian retailers, travel providers, electronics brands, and everyday groceries.
• Employee Wellbeing Programs: Free, confidential access to our Employee Assistance Program (EAP) providing mental health, financial, and family support resources for you and your household.
• Professional Development: Structured on-the-job training, safety certifications, and pathways to permanent career opportunities across Australia Post and StarTrack logistics.

Inclusive Culture: All Walks, One Route

It takes a lot of us to deliver for every Australian – and it is vital to Australia Post that our people behind the parcels reflect the diverse communities receiving them. We warmly welcome applicants of all ages, backgrounds, and identities, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees.

As a certified Disability Confident Recruiter, Australia Post is committed to ensuring an inclusive, barrier-free recruitment process. If you require adjustments or accommodations during application or interview stages, our Diversity & Inclusion team is readily available at inclusivecareers@auspost.com.au.

Official Application Process & Candidate Submission

Applications are processed directly through the official Australia Post Avature recruitment portal. Due to operational volume planning, candidates are encouraged to apply as early as possible.

• Documentation: Have an up-to-date resume, contact details, and evidence of Australian work rights (passport, birth certificate, or citizenship certificate) prepared.
• Driving History (if applicable): Drivers should prepare driver licence details for verification during online application stages.
• Reference Identification: When submitting your application on the official site, ensure your application matches Requisition #12385006.