Job Overview & Organization Mission

Design inflight dining concepts, premium economy service rituals, and cabin crew customer experience excellence.

Virgin Australia is looking for a Senior Inflight Experience & Cabin Service Delivery Manager based at our Village headquarters in Bowen Hills, Brisbane. You will shape the guest journey at 35,000 feet, designing contemporary inflight dining, business class amenities, and service delivery protocols executed by thousands of cabin crew.

As a key member of the team at Virgin Australia in Brisbane, QLD, you will play a central role in driving excellence, upholding top-tier Australian industry standards, and contributing directly to the strategic milestones of one of the nation’s premier employers.

Key Duties & Core Responsibilities

In this critical role, your operational duties and key performance responsibilities will encompass:

• Design end-to-end: Design end-to-end inflight dining, beverage menus, and packaging with catering partners (dnata, Gate Gourmet).
• Establish service: Establish service procedures and hospitality rituals across Business and Economy cabins.
• Ensure cabin: Ensure cabin service procedures comply with CASA aviation safety standards and aircraft weight limitations.
• Analyze real-time: Analyze real-time passenger satisfaction scores and crew feedback to resolve inflight friction points.
• Collaborate with: Collaborate with marketing teams on signature cabin scents, music boarding playlists, and uniform styling.

Required Qualifications, Licenses & Experience

To be successful in this position at Virgin Australia, candidates are expected to satisfy the following essential selection criteria:

• Mandatory Qualification: Degree in Aviation, Hospitality, or Business & Extensive Commercial Airline Experience.
• Relevant Experience: Minimum 5+ Years of verified industry experience in Australia or recognized overseas equivalence.
• Degree in Hospitality, Aviation Management, or Business.
• 6+ years experience in airline inflight service, luxury hospitality, or passenger transport customer experience.
• Deep understanding of aviation catering supply chains and aircraft galley equipment.
• Inspiring communicator capable of galvanizing a large remote workforce.

Core Competencies & Key Technical Proficiencies

The successful applicant will possess demonstrated capabilities across the following domain skill sets:

Salary, Compensation & Employee Benefits

At Virgin Australia, we understand that our people drive our achievements. An outstanding remuneration and wellbeing package is provided in line with Australian benchmarks:

• Competitive Remuneration: AU$135,000 – AU$165,000 per year + standard Australian Superannuation (11.5%).
• Salary $135,000 – $165,000 + 11.5% super + performance incentive.
• Generous staff travel privileges across Virgin Australia and global partner airlines.
• Vibrant culture at the Virgin Australia Village campus.
• Leave Entitlements: 4 weeks annual leave (with 17.5% annual leave loading where applicable) plus 10 days paid personal/carer’s leave.
• Flexible Work: Progressive work-life balance options with supportive corporate culture and leadership development pathways.

About the Employer: Virgin Australia

Virgin Australia is a major Australian airline operating domestic and short-haul international flights renowned for friendly service.

Virgin Australia is deeply committed to building diverse, equitable, and culturally inclusive work environments. We proudly celebrate diversity and welcome applications from all qualified individuals including First Nations Australians, people with disabilities, and candidates from culturally and linguistically diverse backgrounds.

Application Process & Next Steps

Applications for this position are currently open and being reviewed on a rolling basis. Suitable candidates are encouraged to apply as early as possible before the published closing date.

Please prepare an updated Curriculum Vitae (CV) and a tailored Cover Letter highlighting your relevant experience against the key selection criteria outlined above.

To proceed with your application, click the Apply on Employer Site button to access the official Virgin Australia careers gateway.