Key Responsibilities & Operational Scope

The core responsibilities and primary duties for this position within Austrade include:

• Global Corporate Operations: The team is responsible for managing the Corporate Support Network, overseeing Commonwealth Service Level Agreements (SLAs), and providing corporate services support to business areas across the organisation, including the management of Corporate Service Managers at Austrade Office’s overseas.
• The roles provide an opportunity to lead complex and meaningful corporate operations work that supports Austrade’s global network and contributes directly to improved service delivery, stronger governance and a modern, safe and welcoming working environment. The roles operate under broad direction and require sound judgement, strategic thinking and the ability to manage sensitive issues, competing priorities and stakeholder expectations. They are suited to candidates who can translate strategic corporate priorities into practical outcomes, support teams through change and drive continuous improvement across corporate support services.
• The majority of the available roles are Canberra based. Consideration may be given on a case-by-case basis to work from an Austrade office elsewhere in Australia.
• Lead and coordinate complex corporate operations projects and initiatives that support the Branch’s strategic priorities, including service delivery reform, governance uplift and improvements to the working environment.
• Provide high-level advice, analysis and recommendations on sensitive or complex operational matters, exercising sound judgement and considering broader agency, stakeholder and risk implications.
• Develop, implement and monitor work plans, project deliverables and quality assurance processes to ensure timely, consistent and effective corporate support services across domestic and global operations.
• Build and maintain productive relationships with internal and external stakeholders, representing the Branch in forums, managing sensitivities and supporting cooperation through periods of change.
• Contribute to a high-performing and customer-focused team culture by supporting capability development, encouraging innovation and identifying opportunities to improve systems, processes and service outcomes.
• Australian citizenship – our successful candidate must be an Australian citizen.
• Security clearance – our successful candidate is required to hold, or have the ability to obtain, and maintain a Negative Vetting Level 2 security clearance.

Mandatory Eligibility & Security Clearance

Applicants must satisfy the following statutory and organizational requirements:

• Citizenship: Under section 22(8) of the Public Service Act 1999, candidates must generally be Australian citizens to be eligible for engagement.
• Security Clearance: The successful candidate must be able to obtain and maintain an Australian Government Security Vetting Agency (AGSVA) security clearance (Baseline, Negative Vetting 1, or Negative Vetting 2 as required by the agency).
• Probationary Period: Employment may be subject to a probationary period, character checks, and pre-engagement screening.
• RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability. This initiative/program is only applicable where the successful applicant will be employed under the Public Service Act 1999. Similar conditions may apply when employed under other Acts. For clarification please contact the advertising agency.

Working Arrangements & Public Sector Benefits

Work Model: Hybrid. Details: Hybrid working arrangements are in place and specific details can be negotiated in accordance with our Enterprise Agreement.

Australian Public Service positions provide comprehensive Commonwealth benefits including a standard 15.4% employer superannuation contribution, attractive leave provisions, and structured career progression pathways across the Australian Public Service.