Key Responsibilities & Operational Scope

In this position at Eucalyptus, your primary deliverables and day-to-day focus areas include:

• Own and maintain key day-to-day operational processes across the German business
• Troubleshoot issues across areas such as payments, orders, invoices, discounts, verification, referrals, and patient communications
• Fix problems as they arise while identifying opportunities to make our processes more reliable and efficient
• Use patient feedback and recurring issues to understand where we can create a better experience
• Help turn patient pain points into practical improvements across our processes and journeys
• Support areas such as Trustpilot and referrals, improving how we engage with and learn from our patients
• Track key operational metrics and investigate where performance is changing or falling short
• Use data to understand the scale and root cause of operational problems
• Turn analysis into practical actions and improvements
• Support and deliver projects that improve the performance of our German operations
• Help test and implement new processes, workflows, and ways of working
• Take ownership of defined initiatives from planning through to execution, with support from your manager

Candidate Profile & Required Qualifications

To succeed in this role, Eucalyptus is seeking candidates who possess the following credentials, competencies, and mindset:

• 3–5 years of experience in operations, consulting, startups, marketplaces, digital health, or another fast-moving environment
• Strong problem-solving skills and comfortable getting into the details to understand why something isn’t working
• Confident working with data, KPIs, and spreadsheets; SQL experience is a plus
• Organised and able to manage multiple priorities while following through on the details
• Comfortable working in an ambiguous, fast-changing environment
• Strong attention to detail and able to balance speed with accuracy
• Proactive, practical, and motivated by making things work better
• Fluent in English, preferably German too, both written and spoken
• Experience in healthcare, consumer technology, marketplaces, or high-growth businesses is a plus, but not essential.
• Keeping Operations Running & Improving — You reliably solve the day-to-day problems that keep the business moving, while spotting and making improvements along the way.
• Turning Ambiguity into Structure — You can take an unclear or messy problem, break it down, work out what matters, and move towards a solution.
• Balancing Speed with Precision — You move quickly and pragmatically while maintaining a high bar for accuracy and patient experience.

Workplace Culture, Mentorship & Benefits

Eucalyptus fosters a high-autonomy, patient-first culture backed by the scale of Hims & Hers:

• Global Growth & Impact: Build solutions that deliver preventive, evidence-based healthcare to hundreds of thousands of patients worldwide.
• Mentorship & Leadership: Work alongside talented clinical and operational peers with dedicated development support.
• Modern Working Environment: Flexible arrangements designed to foster high ownership, autonomy, and work-life balance.

Remuneration & Transparency

Attractive German market salary structure with social security benefits, paid vacation, and flexible working arrangements.