Job Overview & Organization Mission

InterContinental Adelaide is seeking a Front Office Manager on North Terrace to lead front desk, concierge, and guest relations teams.

InterContinental Adelaide is recruiting a Front Office Manager to lead our front-of-house operations, ensuring five-star arrival and departure experiences.

As a key member of the team at IHG Hotels & Resorts in Adelaide, SA, you will play a central role in driving excellence, upholding top-tier Australian industry standards, and contributing directly to the strategic milestones of one of the nation’s premier employers.

Key Duties & Core Responsibilities

In this critical role, your operational duties and key performance responsibilities will encompass:

• Direct daily: Direct daily Front Desk, Concierge, Guest Relations, and Bell Desk operations.
• Drive guest: Drive guest satisfaction scores (GSS) and IHG One Rewards loyalty enrollment.
• Manage room: Manage room inventory, room upgrades, and handle guest feedback proactively.
• Oversee Opera: Oversee Opera PMS system administration and night audit reconciliation.

Required Qualifications, Licenses & Experience

To be successful in this position at IHG Hotels & Resorts, candidates are expected to satisfy the following essential selection criteria:

• Mandatory Qualification: Diploma of Hospitality Management or Degree.
• Relevant Experience: Minimum 3-5 Years of verified industry experience in Australia or recognized overseas equivalence.
• Minimum 3 years front office leadership experience in a 4 or 5-star hotel.
• Proficiency in Opera Cloud / Opera PMS property management system.
• Passion for genuine luxury hospitality and team leadership.

Core Competencies & Key Technical Proficiencies

The successful applicant will possess demonstrated capabilities across the following domain skill sets:

Salary, Compensation & Employee Benefits

At IHG Hotels & Resorts, we understand that our people drive our achievements. An outstanding remuneration and wellbeing package is provided in line with Australian benchmarks:

• Competitive Remuneration: AU$85,000 – AU$105,000 per year + standard Australian Superannuation (11.5%).
• Salary package $85,000 – $105,000 + 11.5% super + bonus.
• IHG global employee room discount rates from $40 per night worldwide.
• Central Adelaide Riverbank precinct location.
• Leave Entitlements: 4 weeks annual leave (with 17.5% annual leave loading where applicable) plus 10 days paid personal/carer’s leave.
• Flexible Work: Progressive work-life balance options with supportive corporate culture and leadership development pathways.

About the Employer: IHG Hotels & Resorts

IHG Hotels & Resorts is a global hospitality company bringing true hospitality to life across InterContinental, Crowne Plaza, and Kimpton.

IHG Hotels & Resorts is deeply committed to building diverse, equitable, and culturally inclusive work environments. We proudly celebrate diversity and welcome applications from all qualified individuals including First Nations Australians, people with disabilities, and candidates from culturally and linguistically diverse backgrounds.

Application Process & Next Steps

Applications for this position are currently open and being reviewed on a rolling basis. Suitable candidates are encouraged to apply as early as possible before the published closing date.

Please prepare an updated Curriculum Vitae (CV) and a tailored Cover Letter highlighting your relevant experience against the key selection criteria outlined above.

To proceed with your application, click the Apply on Employer Site button to access the official IHG Hotels & Resorts careers gateway.