Job Overview & Organization Mission

Lead front office operations, VIP guest relations, concierge, and Club Lounge experiences for a heritage 5-star hotel.

InterContinental Sydney is seeking an exceptional Front Office Manager to lead our front-of-house teams overlooking Sydney Harbour. Following a landmark multi-million dollar transformation, you will direct reception, guest services, valet, and the exclusive Club InterContinental rooftop lounge.

As a key member of the team at IHG Hotels & Resorts in Sydney, NSW, you will play a central role in driving excellence, upholding top-tier Australian industry standards, and contributing directly to the strategic milestones of one of the nation’s premier employers.

Key Duties & Core Responsibilities

In this critical role, your operational duties and key performance responsibilities will encompass:

• Manage daily: Manage daily front desk operations, room assignments, and seamless check-in/check-out experiences in Opera PMS.
• Coordinate VIP: Coordinate VIP arrival protocols, diplomatic delegations, and high-tier IHG One Rewards loyalty members.
• Drive front-office: Drive front-office upsell programs, room upgrades, and ancillary revenue streams.
• Train and: Train and develop team members in luxury Forbes hospitality standards and service recovery.
• Monitor guest: Monitor guest satisfaction metrics and resolve guest feedback promptly with grace and empathy.

Required Qualifications, Licenses & Experience

To be successful in this position at IHG Hotels & Resorts, candidates are expected to satisfy the following essential selection criteria:

• Mandatory Qualification: Diploma or Degree in International Hotel Management or Hospitality.
• Relevant Experience: Minimum 3-5 Years of verified industry experience in Australia or recognized overseas equivalence.
• Diploma or Degree in Hospitality Management.
• 3-5 years progressive leadership in front office operations within a 4-star or 5-star hotel.
• Advanced technical proficiency in Opera PMS and Delphi.
• Polished presentation, flawless communication, and genuine passion for hospitality.

Core Competencies & Key Technical Proficiencies

The successful applicant will possess demonstrated capabilities across the following domain skill sets:

Salary, Compensation & Employee Benefits

At IHG Hotels & Resorts, we understand that our people drive our achievements. An outstanding remuneration and wellbeing package is provided in line with Australian benchmarks:

• Competitive Remuneration: AU$95,000 – AU$120,000 per year + standard Australian Superannuation (11.5%).
• Competitive salary $95,000 – $120,000 + 11.5% super + performance bonus.
• Worldwide IHG Room Perks ($40-$70 AUD per night across 6,000 hotels worldwide).
• Bespoke uniform, dry cleaning, and duty meals included.
• Leave Entitlements: 4 weeks annual leave (with 17.5% annual leave loading where applicable) plus 10 days paid personal/carer’s leave.
• Flexible Work: Progressive work-life balance options with supportive corporate culture and leadership development pathways.

About the Employer: IHG Hotels & Resorts

IHG Hotels & Resorts is a global hospitality company with a presence in over 100 countries, operating luxury brands like InterContinental.

IHG Hotels & Resorts is deeply committed to building diverse, equitable, and culturally inclusive work environments. We proudly celebrate diversity and welcome applications from all qualified individuals including First Nations Australians, people with disabilities, and candidates from culturally and linguistically diverse backgrounds.

Application Process & Next Steps

Applications for this position are currently open and being reviewed on a rolling basis. Suitable candidates are encouraged to apply as early as possible before the published closing date.

Please prepare an updated Curriculum Vitae (CV) and a tailored Cover Letter highlighting your relevant experience against the key selection criteria outlined above.

To proceed with your application, click the Apply on Employer Site button to access the official IHG Hotels & Resorts careers gateway.