Job Overview & Organization Mission

MindSpot Clinic is seeking a dedicated Digital Health Patient Experience Coordinator to deliver high-quality virtual clinical care anywhere in Australia.

Be part of Australia’s digital health revolution with MindSpot Clinic. This 100% work-from-home role allows clinicians and healthcare professionals to deliver compassionate, evidence-based care to patients across Australia — eliminating geographical barriers to healthcare.

You will utilize state-of-the-art secure clinical platforms, digital triage algorithms, and receive full administrative and medical governance support while enjoying unrivaled flexibility in your own home clinic.

As a key member of the team at MindSpot Clinic in Remote – Australia, All Australia, you will play a central role in driving excellence, upholding top-tier Australian industry standards, and contributing directly to the strategic milestones of one of the nation’s premier employers.

Key Duties & Core Responsibilities

In this critical role, your operational duties and key performance responsibilities will encompass:

• Provide friendly: Provide friendly digital onboarding support, guide patients with audio/video troubleshooting, and resolve patient care inquiries.
• Maintain thorough,: Maintain thorough, contemporaneous electronic clinical documentation in accordance with Australian privacy legislation.
• Collaborate virtually: Collaborate virtually with multi-disciplinary clinical teams, medical directors, and referring GPs.
• Ensure patient: Ensure patient safety by escalating emergency red-flag symptoms in accordance with national clinical protocols.
• Engage in: Engage in clinical peer reviews, quality assurance case studies, and continuous professional development (CPD).

Required Qualifications, Licenses & Experience

To be successful in this position at MindSpot Clinic, candidates are expected to satisfy the following essential selection criteria:

• Mandatory Qualification: Bachelor’s Degree in Nursing, Psychology, Allied Health or Equivalent Australian Credential.
• Relevant Experience: Minimum 2-5 Years of verified industry experience in Australia or recognized overseas equivalence.
• Demonstrated professional capability in Patient Experience and Customer Service.
• Current Australian clinical registration (AHPRA, AASW, SPA, or relevant national professional board) where required.
• Proven experience in acute clinical care, telehealth triage, or virtual consultation delivery.
• High degree of empathy, active listening, and strong verbal and written English communication skills.
• Private, quiet home office environment with secure high-speed internet and valid Australian work rights.

Core Competencies & Key Technical Proficiencies

The successful applicant will possess demonstrated capabilities across the following domain skill sets:

Salary, Compensation & Employee Benefits

At MindSpot Clinic, we understand that our people drive our achievements. An outstanding remuneration and wellbeing package is provided in line with Australian benchmarks:

• Competitive Remuneration: AU$84,000 – AU$99,000 per year + standard Australian Superannuation (11.5%).
• Attractive Australian healthcare salary ($84,000 – $99,000 AUD) + 11.5% superannuation + penalty rates (if applicable).
• 100% Work From Home — zero commute, dedicated home equipment package, and flexible shift rosters.
• Sponsored AHPRA Continuous Professional Development (CPD) hours and access to clinical education libraries.
• Employee Assistance Program (EAP), comprehensive peer clinical support, and regular debriefing sessions.
• Leave Entitlements: 4 weeks annual leave (with 17.5% annual leave loading where applicable) plus 10 days paid personal/carer’s leave.
• Flexible Work: Progressive work-life balance options with supportive corporate culture and leadership development pathways.

About the Employer: MindSpot Clinic

MindSpot Clinic is Australia’s free national digital mental health service providing online psychological screening and evidence-based treatments.

MindSpot Clinic is deeply committed to building diverse, equitable, and culturally inclusive work environments. We proudly celebrate diversity and welcome applications from all qualified individuals including First Nations Australians, people with disabilities, and candidates from culturally and linguistically diverse backgrounds.

Application Process & Next Steps

Applications for this position are currently open and being reviewed on a rolling basis. Suitable candidates are encouraged to apply as early as possible before the published closing date.

Please prepare an updated Curriculum Vitae (CV) and a tailored Cover Letter highlighting your relevant experience against the key selection criteria outlined above.

To proceed with your application, click the Apply on Employer Site button to access the official MindSpot Clinic careers gateway.