Key Responsibilities & Operational Scope

In this position at Eucalyptus, your primary deliverables and day-to-day focus areas include:

• Drive key operational objectives and clinical/commercial deliverables aligned with Medical Support Specialist requirements.
• Collaborate cross-functionally with clinical, product, growth, and operations teams across global hubs.
• Ensure highest standards of operational efficiency, regulatory compliance, and patient-centric excellence.
• Proactively identify process improvements, workflow automations, and scalable methodologies.

Candidate Profile & Required Qualifications

To succeed in this role, Eucalyptus is seeking candidates who possess the following credentials, competencies, and mindset:

• 4–7 years of clinical experience in nursing (AHPRA registered)
• Prior experience in telehealth — you know how to deliver great care without being in the room
• Strong written communication skills with the ability to explain clinical information clearly and professionally
• Excellent telephone skills and confidence
• Strong attention to detail and sound clinical judgment
• Ability to manage multiple tasks in a fast-paced environment
• You’re passionate about providing patients the best possible care and experience
• You thrive in fast-paced environment
• Comfortable working shifts between 8am–9pm AEST, Monday–Sunday (5 days or fewer per week)

Workplace Culture, Mentorship & Benefits

Eucalyptus fosters a high-autonomy, patient-first culture backed by the scale of Hims & Hers:

• Euc is also behind a growing family of digital healthcare clinics (Pilot,KinSoftware, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
• What’s next – Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing – We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact – You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth – You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team – You will collaborate with talented peers to solve complex clinical and operational problems at scale.

Remuneration & Transparency

Comprehensive compensation package commensurate with experience, plus statutory superannuation and performance incentives.