Key Responsibilities & Operational Scope

In this position at Eucalyptus, your primary deliverables and day-to-day focus areas include:

• Triage and respond to patient questions, side effect concerns, and complaints through email, SMS, and chat (mostly written, some phone) in Spanish and English
• Give sound clinical advice that keeps patients safe and on track with their treatment
• Run scheduled treatment reviews
• Write and maintain patient education materials in Spanish
• Work with the broader clinical team to flag issues, improve protocols, and handle escalations
• Cover a rotating 7-day window (3-4 hours/day including weekends)
• Flexible hours that fit around other commitments
• A real chance to grow with the Spain clinic as it scales, with a path to FTE

Candidate Profile & Required Qualifications

To succeed in this role, Eucalyptus is seeking candidates who possess the following credentials, competencies, and mindset:

• Registered Nurse (enfermera/o), Pharmacist (farmaceutico/a), or Doctor (medico/a)
• A few years of clinical experience – you need solid triage and clinical judgment
• Fluent Spanish and professional English, you’ll use both every day
• Comfortable working remotely without much hand-holding
• Interest in telehealth and digital patient care

Workplace Culture, Mentorship & Benefits

Eucalyptus fosters a high-autonomy, patient-first culture backed by the scale of Hims & Hers:

• Global Growth & Impact: Build solutions that deliver preventive, evidence-based healthcare to hundreds of thousands of patients worldwide.
• Mentorship & Leadership: Work alongside talented clinical and operational peers with dedicated development support.
• Modern Working Environment: Flexible arrangements designed to foster high ownership, autonomy, and work-life balance.

Remuneration & Transparency

Competitive compensation package commensurate with relevant international experience and capabilities.