Key Responsibilities & Operational Scope

The core responsibilities and primary duties for this position within Attorney-General's Department include:

• Employment Opportunity
• Are you looking for an opportunity to contribute to project outcomes that can make a difference to the Australian community?
• As part of the Identity Branch your work will help protect all Australians from identity crime – including you.
• The branch is responsible for the technical systems, policies and legal frameworks that are needed to establish, protect and verify identity. The branch works with Commonwealth, state and territory government agencies and industry to implement innovative methods to prevent identity crime and support victims, helps Australians to access the digital economy and digital IDs, and improves how identity is verified.
• The branch is a safe and inclusive working environment and is focused on well-being and staff development.
• How you can help us make a difference
• We are seeking energetic and fast-learning officers who are looking to work with diverse stakeholders to support the operational functions of the identity verification services.
• delivering customer support, including investigation and resolution of complex customer issues
• leading mailbox management and performance of the day-to-day operations of the identity verification services
• developing and maintaining communications materials, including templates and user guides

Mandatory Eligibility & Security Clearance

Applicants must satisfy the following statutory and organizational requirements:

• Citizenship: Under section 22(8) of the Public Service Act 1999, candidates must generally be Australian citizens to be eligible for engagement.
• Security Clearance: The successful candidate must be able to obtain and maintain an Australian Government Security Vetting Agency (AGSVA) security clearance (Baseline, Negative Vetting 1, or Negative Vetting 2 as required by the agency).
• Probationary Period: Employment may be subject to a probationary period, character checks, and pre-engagement screening.
• RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability. This initiative/program is only applicable where the successful applicant will be employed under the Public Service Act 1999. Similar conditions may apply when employed under other Acts. For clarification please contact the advertising agency.

Working Arrangements & Public Sector Benefits

Work Model: Flexible. Details: Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational needs of the role..

Australian Public Service positions provide comprehensive Commonwealth benefits including a standard 15.4% employer superannuation contribution, attractive leave provisions, and structured career progression pathways across the Australian Public Service.