Key Responsibilities & Operational Scope

The core responsibilities and primary duties for this position within Defence Housing Australia include:

• **Please note, these roles are to be filled as non-ongoing only in a full time/part time capacity for varying contract lengths up to a maximum of 18 months.
• Alternatively, these roles may be offered as non-ongoing casual employment with 25% loading in lieu of paid leave. These positions involve shift work on a rotational roster, as DHA’s Customer Service Centre operates 24/7.
• Skills you need to succeed in the role:
• Experience providing exceptional customer service and delivering results
• Outstanding communication skills, with the ability to provide information and advice to a range of stakeholders in a timely manner
• Proven track record planning own work goals and priorities that align with team outcomes to achieve key performance indicators (KPIs) targets
• Demonstrated organisational skills, sound judgment and attention to detail
• Have abilities to adapt to change in the workplace and work collaboratively as a team member.
• For further information for this opportunity please view the position description.
• Employment with DHA is conditional on successful applicants demonstrating that they are an Australian citizen, meeting the required medical standards, and obtaining and maintaining a security clearance at the required level.

Mandatory Eligibility & Security Clearance

Applicants must satisfy the following statutory and organizational requirements:

• Citizenship: Under section 22(8) of the Public Service Act 1999, candidates must generally be Australian citizens to be eligible for engagement.
• Security Clearance: The successful candidate must be able to obtain and maintain an Australian Government Security Vetting Agency (AGSVA) security clearance (Baseline, Negative Vetting 1, or Negative Vetting 2 as required by the agency).
• Probationary Period: Employment may be subject to a probationary period, character checks, and pre-engagement screening.
• RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability. This initiative/program is only applicable where the successful applicant will be employed under the Public Service Act 1999. Similar conditions may apply when employed under other Acts. For clarification please contact the advertising agency.

Working Arrangements & Public Sector Benefits

Work Model: On Site;Flexible;Hybrid. Details: Flexible working arrangements may be negotiated in accordance with the DHA Enterprise Agreement.

Australian Public Service positions provide comprehensive Commonwealth benefits including a standard 15.4% employer superannuation contribution, attractive leave provisions, and structured career progression pathways across the Australian Public Service.