See Yourself in Our Team

People Care supports leaders and employees across CommBank to navigate work and non-work related illness and injury. The team provides early intervention, practical guidance and case management support, helping our people remain at work or return to work safely.

As a People Care Consultant, you’ll partner with leaders, employees and key stakeholders to manage health-related matters from referral through to resolution. You’ll provide practical, solutions-focused support while helping leaders confidently navigate sensitive and often complex situations.

What Your Role Will Involve

Reporting to the Executive Manager, People Care Health, Safety & Wellbeing, you’ll support employees through work and non-work related injury and illness by delivering tailored case management, early intervention and return to work strategies.

Working closely with leaders, rehabilitation providers and medical professionals, you’ll help remove barriers to recovery, coordinate effective support plans and enable positive outcomes for both employees and the business. You’ll play an important role in reducing unplanned absence, improving employee wellbeing outcomes and building leader capability in managing health-related matters.

You’ll also contribute to the ongoing evolution of the People Care function by identifying opportunities to enhance processes, programs and service delivery.

On Any Given Day, You Will (Role Responsibilities)

• Provide professional early intervention and case management support for employees experiencing work and non-work related injury or illness.
• Develop tailored recovery and return to work plans that support sustainable outcomes for employees and leaders.
• Partner with leaders to navigate workplace health matters with confidence and care.
• Collaborate with rehabilitation providers, medical practitioners and internal stakeholders to coordinate support and remove barriers to recovery.
• Analyse case trends and insights to identify opportunities to improve employee outcomes and strengthen the People Care program.
• Contribute to capability uplift initiatives that enhance leader confidence in managing injury and illness matters.
• Build strong relationships across the organisation and influence positive wellbeing outcomes through proactive stakeholder engagement.

We’re Interested in Hearing from People Who Have (Selection Criteria)

• Experience in workplace rehabilitation, injury management, early intervention, occupational rehabilitation or case management.
• An allied health background in Exercise Physiology, Psychology, Physiotherapy, Occupational Therapy or a related discipline would be highly regarded.
• Demonstrated success managing complex cases and achieving positive rehabilitation and return to work outcomes.
• Strong organisational skills, with the ability to manage competing priorities in a fast-paced environment.
• Excellent communication and stakeholder management skills, with the ability to navigate sensitive situations with empathy and professionalism.
• Strong attention to detail and a proactive approach to driving outcomes.
• Experience using ServiceNow or a similar case management system would be beneficial.

Key Competencies & Expertise

Remuneration, Benefits & Flexibility

• Workplace Flexibility: Hybrid working model adhering to CommBank guidelines (at least 50% monthly connection in-office at 1 Harbour St, Sydney).
• Remuneration Benchmark: AU$115,000 – AU$140,000 package + 11.5% Superannuation. (CommBank aligns compensation with industry standards for senior rehabilitation consultants.)
• Employee Privileges: Access to employee banking discounts, wellness programs, and paid volunteer leave.

Important Applicant Information & Support

• Accessibility & Adjustments: At CommBank, we’re committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please contact 1800 989 696. We welcome applications from people of all backgrounds and we’re particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples.
• Internal Group Candidates: If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid internal application.
• Advertising End Date: September 25, 2026 (25/09/2026).

To inspect the complete original employer listing and submit your application directly, click the Apply on Employer Site button above.