Role Overview & Context

The Commonwealth Bank of Australia (CommBank) is currently seeking applications for the role of Customer Banking Specialist – Expression Of Interest Sydney South Area. As Australia’s leading provider of integrated financial services, CommBank serves more than 17 million customers across retail, business, institutional, and international markets.

Core Responsibilities & Role Scope

In this role at CommBank, key deliverables and operational objectives include:

• Thorough training program to kickstart your banking career
• Access to extensive employee benefits & discounts
• Be part of a collaborative and high-performing culture
• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Educate and demonstrate of our in-branch technology and digital banking options to customers

Selection Criteria & Candidate Profile

CommBank evaluates candidates against demonstrated capabilities aligned with the requisition scope:

• Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture
• Experience in delivering exceptional customer service ideally in financial services, retail or hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in retail environment that’s busy and commercially driven
• A genuine interest in building a career with CommBank

Key Competencies & Technical Proficiencies

Remuneration, Benefits & Flexibility

• Workplace Flexibility: On-site Branch (Face-to-face customer service; not hybrid).
• Remuneration Benchmark: AU$65,000 – AU$78,000 package + 11.5% Superannuation. (CommBank standard branch enterprise remuneration.)
• Employee Privileges: Access to employee banking discounts, competitive superannuation/pension, and comprehensive health and wellbeing initiatives.

Important Applicant Information & Support

• Internal Group Candidates: If you are currently employed within the Commonwealth Bank Group (including Bankwest, x15ventures), please apply through Sidekick to submit a valid internal application.
• Accessibility & Adjustments: CommBank provides support for applicants requiring adjustments. Please contact HR Direct on 1800 989 696 if you require assistance.
• Advertising End Date: October 02, 2026 (02/10/2026).

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