Key Responsibilities & Operational Scope

In this position at Eucalyptus, your primary deliverables and day-to-day focus areas include:

• Stand up our partner network. Evaluate, select and launch BPO partners and delivery hubs that support new market launches and growth: due diligence, commercials, ramp plans and go-lives, typically on six-week cycles.
• Own the commercial machinery. Contracts, rate cards and seat-level SLAs across every partner; chair the quarterly business reviews; keep terms sharp and relationships strong.
• Hold partners to our bar. One scorecard across the network, with partner seats measured to the same quality and speed standards our own teams set, so growth never comes at the cost of patient experience. You run the reviews, and you keep them honest.
• Plan the peaks. January is the biggest event in our calendar; you’ll have surge capacity and flex terms agreed with partners before they’re needed, so peaks are absorbed by the network rather than carried by stretched teams.
• Run the network’s performance rhythm. Weekly scorecards, KPI reviews and follow-ups that actually happen – across partners and, while our new global leadership seats land, our internal teams too – so everyone works from one set of numbers.
• Work the seams. Volume allocation with workforce management, quality sampling with our QA team, service playbooks with the global process owners – the work stays governed by one set of standards whoever’s seat it sits in.

Candidate Profile & Required Qualifications

To succeed in this role, Eucalyptus is seeking candidates who possess the following credentials, competencies, and mindset:

• You’ve managed outsourced operations across multiple markets or vendors: contracting, launching, scaling and, when needed, exiting BPO partners.
• You’ve owned the commercial side yourself: rate cards, SLAs and QBRs you ran, with negotiation outcomes you can point to.
• You know contact-centre or support operations deeply enough to read a scorecard critically: forecasting, capacity, quality and speed metrics, and the ways they get gamed.
• You hold people to account with data and keep the relationship warm while you do it.
• You’re comfortable being the first person in a seat: you build the process, the templates and the cadence from scratch, and you like it that way.
• Experience standing up new delivery geographies (Latin America, EMEA or similar).
• Healthcare or another regulated industry.

Workplace Culture, Mentorship & Benefits

Eucalyptus fosters a high-autonomy, patient-first culture backed by the scale of Hims & Hers:

• Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
• What’s next – Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing – We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact – You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth – You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team – You will collaborate with talented peers to solve complex clinical and operational problems at scale.

Remuneration & Transparency

Competitive UK market package including pension contribution, health coverage, and professional development allowance.