Key Responsibilities & Operational Scope

In this position at Eucalyptus, your primary deliverables and day-to-day focus areas include:

• Lead and develop a world-class patient care team. You’ll lead our Sydney-based Medical Support team, setting the bar for clinical standards in collaboration with our Clinical Operations Lead and creating an environment where your team can do their best work.
• Champion a patient-first approach. Embed empathy into every decision by deeply understanding patient needs — ensuring every improvement to our patient journey makes patients feel safe, informed, and supported.
• Build scalable systems and processes. Design and implement workflows, playbooks, and training that enable consistent, high-quality support across all clinics and geographies.
• Leverage data and insights. Use analytics to forecast demand, track performance, identify root causes, and drive proactive improvements across the patient journey.
• Be the ultimate escalation point. For complex patient enquiries across our Sydney HQ and offshore support teams, you’ll be the senior decision-maker — solving, escalating to Clinical Operations where needed, and working cross-functionally with clinical, operations, and product teams to identify risks and drive process improvements.

Candidate Profile & Required Qualifications

To succeed in this role, Eucalyptus is seeking candidates who possess the following credentials, competencies, and mindset:

• You are a registered nurse (AHPRA) with 4+ years experience in a clinical, patient-facing role or in operations
• You have proven experience leading and managing a clinical/operations team, including performance management and professional development
• You’re a skilled communicator who can navigate sensitive clinical and non-clinical conversations with empathy, clarity, and confidence – whether with a patient, a team member, or a cross-functional stakeholder
• You have strong clinical judgement and are comfortable being the final escalation point for complex or high-risk cases
• You’re a natural problem-solver who looks for systemic improvements, not just case-by-case fixes
• You’re excited about the intersection of technology, healthcare, and patient outcomes AND want to help us shape what best-in-class digital care looks like
• You’re comfortable speaking in public: contributing to content, speaking at events, and representing EUC’s clinical philosophy externally
• You embrace change, thrive in ambiguous environment, and are motivated primarily by the positive impact new solutions can have on patients
• Experience in or curiosity about telehealth environments and GLP-1 treatments.
• Familiarity with offshore or distributed team operations.

Workplace Culture, Mentorship & Benefits

Eucalyptus fosters a high-autonomy, patient-first culture backed by the scale of Hims & Hers:

• Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health.
• What’s next – Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing – We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact – You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth – You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team – You will collaborate with talented peers to solve complex clinical and operational problems at scale.

Remuneration & Transparency

Comprehensive compensation package commensurate with experience, plus statutory superannuation and performance incentives.