Key Responsibilities & Operational Scope

In this position at Eucalyptus, your primary deliverables and day-to-day focus areas include:

• Own delivery against all core operational KPIs, not just reporting on them, but moving them
• Build the rituals, reporting cadences, and stakeholder communication that drive focus and accountability across the org
• Use data to identify bottlenecks early, diagnose root causes, and prioritise the highest-leverage interventions
• Design and iterate on the operational systems and tooling that enable the team to scale without linear effort
• Act as a senior voice in cross-functional decisions, representing operations in product, commercial, and clinical conversations

Candidate Profile & Required Qualifications

To succeed in this role, Eucalyptus is seeking candidates who possess the following credentials, competencies, and mindset:

• 7–12 years in high-growth, operational environments (e.g. healthtech, D2C, marketplace, logistics)
• You’ve directly owned and moved a core KPI, not just contributed to it
• Proven track record of scaling operations through step-changes in business size
• Hands-on operator: equally comfortable in the detail and in the strategic conversation
• Experience leading teams of ~10–30 people, with a track record of developing high-performers
• Highly analytical: you use data to identify signal, not just to report it, comfortable building dashboards, interrogating metrics, and pressure-testing assumptions
• Experienced with operational and clinical tooling (CRM, support platforms, workflow automation, reporting infrastructure)
• Fluent in English; German is an advantage but not a requirement
• You act like an owner: full accountability for outcomes, high bar for yourself and your teams
• You’re execution-first: you move from problem to solution quickly, with a bias for impact over perfection
• You scale through systems and people: you build processes and teams that compound, not ones that rely on heroics
• You’re calm in complexity: you bring structure and prioritisation in fast-moving, ambiguous environments

Workplace Culture, Mentorship & Benefits

Eucalyptus fosters a high-autonomy, patient-first culture backed by the scale of Hims & Hers:

• Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software) across men’s health and well-being, fertility, and skincare. **Compound, focused on longevity and preventive health, complements this ecosystem and extends our mission to make good health last a lifetime.
• What’s next – Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem.
• Build something world-changing – We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding.
• Make real impact – You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets.
• Accelerate your growth – You will have high ownership, continuous feedback, and dedicated development support.
• Join a motivated team – You will collaborate with talented peers to solve complex clinical and operational problems at scale.

Remuneration & Transparency

Attractive German market salary structure with social security benefits, paid vacation, and flexible working arrangements.