Key Responsibilities & Operational Scope

In this position at Eucalyptus, your primary deliverables and day-to-day focus areas include:

• Lead and Inspire Our Prescriber Workforce – Take ownership of the UK prescriber team, driving engagement, setting high standards, and ensuring every clinician is empowered to deliver outstanding patient care with the right tools and tech at their fingertips.
• Rota Management & Workforce Planning – Own end-to-end rota design, scheduling, and workforce planning for 100+ prescribers. Ensure adequate clinical coverage across all services and time zones, proactively managing demand fluctuations, leave, and growth. Build scalable, automated scheduling systems that maintain safe staffing levels while optimising for cost and clinician experience.
• Elevate Performance and Quality at Scale – Harness data, automation, and real-time feedback loops to raise the bar on clinical outcomes, ensuring our workforce is consistently safe, effective, and world-class.
• Build Systems That Power Growth – Design and refine processes that make scheduling, onboarding, and workforce management seamless and scalable, leveraging automation and technology to unlock efficiency and prepare us for future expansion.
• Be the Glue Across Teams – Partner with Clinical, Operations, Product, and Data leaders to solve problems fast, embed tech-enabled workflows, and launch new services smoothly — creating an environment where prescribers thrive.
• Take accountability for prescriber scheduling, rota management, performance, and development, ensuring care is delivered safely, efficiently, and at scale.
• Uphold high clinical standards through clear performance management, audits, and coaching, while balancing commercial goals on efficiency, cost, and conversion.
• Bring structure, clarity, and data-driven decision-making to clinical operations, leveraging automation and AI to streamline processes and remove bottlenecks.
• Play a key role in rolling out new services across our brands, ensuring prescribers are trained, workflows are ready, and patients receive safe, timely, and effective care from day one.

Candidate Profile & Required Qualifications

To succeed in this role, Eucalyptus is seeking candidates who possess the following credentials, competencies, and mindset:

• Operator with clinical depth – You bring 5+ years of experience in healthcare operations or clinical management. You may have worked in digital health, a fast-paced startup, consulting, or a tech-enabled healthcare environment.
• Built for scale – You’ve managed clinical teams or functions in high-growth settings, with proven experience in rota management, shift scheduling, workforce planning, and ensuring safe delivery of care at volume.
• Operator’s mindset – You move easily between day-to-day execution and process improvement. You’ve led projects that turned complex challenges into streamlined systems and measurable outcomes.
• Data fluent – You’re confident using clinical and operational data to drive insight, track performance, and implement improvements at pace.
• Tech and automation savvy – You’ve worked with or implemented tech-enabled workflows, including automation or AI, to improve efficiency, safety, or workforce effectiveness.
• Clinically credible (preferred, not essential) – You may be a registered clinician (GMC or equivalent), or you’ve worked closely alongside prescribers and multidisciplinary teams, with enough exposure to real-world clinical care to lead with confidence and good judgement.
• Acts like an owner – You take full responsibility for workforce and patient outcomes, knowing when to lead from the front and when to empower others to deliver their best work.
• Relentlessly patient-first – You’re deeply motivated to improve care quality and patient outcomes. You never lose sight of who we serve.
• High standards, low ego – You move fast, expect excellence, and stay humble. You give and receive feedback well and lead with accountability.
• Systems thinker, clear communicator – You distil complexity into clear, actionable plans. You bring others with you through structure and storytelling.
• Resilient and focused – You thrive in pace and ambiguity. You cut through noise, stay calm under pressure, and get things done.
• Curious and impact-driven – You challenge how things are done and constantly look for better ways to deliver outcomes at scale.

Workplace Culture, Mentorship & Benefits

Eucalyptus fosters a high-autonomy, patient-first culture backed by the scale of Hims & Hers:

• Make a real impact, fast. We build in the open together, which helps us learn and iterate more quickly, enabling us to deliver high-quality outcomes faster than anyone else — helping to impact patients’ lives for the better from the moment you join.
• You’ll be supported to accelerate your career. Regular feedback, alongside our bi-annual performance reviews, a professional development budget, and leave help ensure you have the support you need to level up. We’re committed to helping every Eucalypt reach their full potential.
• You’ll work with others who are incredibly passionate. Our talent bar is high, and our work ethic is strong. You’ll get to stretch yourself every day, be given autonomy to tackle interesting problems, and work amongst people who care deeply about our patients.
• Your own stake in the business with our employee options programme
• A monthly wellness allowance, for you to spend on whatever wellness means to you
• A yearly personal development budget and 3 extra days of leave to continuously up-skill yourself

Remuneration & Transparency

Competitive UK market package including pension contribution, health coverage, and professional development allowance.