Key Responsibilities & Operational Scope

In this position at Eucalyptus, your primary deliverables and day-to-day focus areas include:

• Own consult quality: run the full cycle of coaching, feedback, audit, reporting, and iteration across all practitioners and condition types
• Scale coverage: grow quality programs across Eucalyptus
• Drive practitioner performance: build and own the performance process, share quality data with practitioners, and run structured coaching cycles to lift performance to standard
• Define and evolve quality metrics: ensure metrics are clear, simple and measurable and connect to real patient outcomes
• Develop coaching content: create and refine materials across counselling categories including expectation setting, side effects, onboarding, and pricing
• Report and surface insights: maintain audit cadence and deliver accurate reporting to relevant stakeholders

Candidate Profile & Required Qualifications

To succeed in this role, Eucalyptus is seeking candidates who possess the following credentials, competencies, and mindset:

• An AHPRA-registered clinician with at least 3 years experience
• Strong analytical instincts: comfortable working with data to identify patterns, measure impact, and drive decisions
• A clear communicator and natural coach – you can give structured, constructive feedback to practitioners and build trust quickly
• Highly organised with the ability to manage multiple workstreams independently
• Comfortable building programs and processes from scratch, not just inheriting them
• Experience in telehealth, digital health, or a fast-moving healthcare environment is a plus

Workplace Culture, Mentorship & Benefits

Eucalyptus fosters a high-autonomy, patient-first culture backed by the scale of Hims & Hers:

• Grow with us globally – Get mentorship from leaders across Australia, the UK, Germany, and Japan, collaborate with teams in the Philippines and South Africa, and explore new markets or travel internationally. Recognised on Hatch’s Hotlist as one of Australia’s top employers, we support early-career professionals to become future global leaders.
• Shape your career – Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture.
• Work where well-being matters – Experience catered wellness talks, exercise classes, free barista coffees, funded social clubs, and quarterly rooftop parties.
• Innovate with purpose – Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare.
• Support at every stage – Benefit from parental and miscarriage leave, to health, professional development, and personal days, and our Employee Assistance Program.

Remuneration & Transparency

Comprehensive compensation package commensurate with experience, plus statutory superannuation and performance incentives.