Role Overview & Context

The Commonwealth Bank of Australia (CommBank) is currently seeking applications for the role of UXD Lead / Senior Manager. As Australia’s leading provider of integrated financial services, CommBank serves more than 17 million customers across retail, business, institutional, and international markets.

Core Responsibilities & Role Scope

In this role at CommBank, key deliverables and operational objectives include:

• Experience strategy — creating, championing and evolving an innovative experience strategy and roadmap for Payments in NetBank.
• Discovery and problem framing — leading dual-track discovery, surfacing customer problems and opportunities, and articulating a clear point of view on the need before jumping to solutions.
• Visioning and concepting — getting on the tools to create concepts and visions that communicate where the experience is heading and rally stakeholders around it.
• Outcome-led delivery — working within a customer-problem and outcome-led product operating model. Partnering with Product Owners to understand business drivers, define experience metrics, and measure and report on key results.
• Portfolio planning — scoping, planning and estimating portfolio initiatives, and tracking delivery against budget and timelines.
• Cross-crew partnership — collaborating with your fellow domain Design Chapter Lead, and with product, engineering, risk and other stakeholders, to deliver feasible solutions on overlapping initiatives.
• Design practice — leading the development of design capability and best practice within the Chapter, including the continuous improvement of methodologies, tools and processes, and contributing to the design system.
• People leadership — mentoring and managing the goals and performance of your team to support capability development and career progression.

Selection Criteria & Candidate Profile

CommBank evaluates candidates against demonstrated capabilities aligned with the requisition scope:

• Proven design leadership and mentorship experience, leading teams of designers and researchers to do their best work and thrive.
• A strong discovery and delivery track record, comfortable operating in a dual-track, customer-problem and outcome-led product operating model.
• Comfort with ambiguity, and the drive to proactively bring visioning and the customer need to your work and stakeholders.
• Extensive experience implementing the end-to-end product design discovery and delivery, including scoping, planning and estimating large or complex programs.
• Strong conceptual interaction design and information architecture skills, with the judgement to know “great” from “good”.
• The ability to see the bigger picture and to design and critique from a strategic perspective.
• Exceptional presentation, communication and stakeholder management skills.
• Experience using customer research, behavioural analytics and digital analytics to drive design and journey optimisation.

Key Competencies & Technical Proficiencies

Remuneration, Benefits & Flexibility

• Workplace Flexibility: Hybrid (CommBank guideline: at least 50% in-office connection each month).
• Remuneration Benchmark: AU$160,000 – AU$210,000 package + 11.5% Superannuation. (CommBank market benchmark in Sydney/Melbourne/Perth.)
• Employee Privileges: Access to employee banking discounts, competitive superannuation, and comprehensive health and wellbeing initiatives.

Important Applicant Information & Support

• Internal Group Candidates: If you are currently employed within the Commonwealth Bank Group (including Bankwest, x15ventures), please apply through Sidekick to submit a valid internal application.
• Accessibility & Adjustments: CommBank provides support for applicants requiring adjustments. Please contact HR Direct on 1800 989 696 if you require assistance.
• Advertising End Date: October 03, 2026 (03/10/2026).

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