Job Overview & Organization Mission

Contract inbound wholesale tourism, luxury FIT itineraries, and group series with major overseas travel trade partners.

Crystalbrook Collection is seeking a dynamic Senior Group Sales Manager based in Cairns. You will manage international inbound tourism contracting for our portfolio of three luxury resorts in Tropical North Queensland, driving room night volume from North America, Europe, China, and Southeast Asian inbound operators.

As a key member of the team at Crystalbrook Collection in Cairns, QLD, you will play a central role in driving excellence, upholding top-tier Australian industry standards, and contributing directly to the strategic milestones of one of the nation’s premier employers.

Key Duties & Core Responsibilities

In this critical role, your operational duties and key performance responsibilities will encompass:

• Negotiate annual: Negotiate annual wholesale contracts, dynamic rate distribution, and group series with Inbound Tour Operators (ITOs).
• Represent Crystalbrook: Represent Crystalbrook at major industry trade events including Australian Tourism Exchange (ATE) and ATEC Meeting Place.
• Conduct familiarization: Conduct familiarization tours (famils) for international luxury travel advisors and media partners.
• Analyze market: Analyze market trends, flight seat capacity, and currency fluctuations to optimize seasonal leisure yields.
• Collaborate with: Collaborate with Tourism Tropical North Queensland (TTNQ) and Tourism Australia on destination marketing campaigns.

Required Qualifications, Licenses & Experience

To be successful in this position at Crystalbrook Collection, candidates are expected to satisfy the following essential selection criteria:

• Mandatory Qualification: Degree in International Business, Tourism, or Languages.
• Relevant Experience: Minimum 5+ Years of verified industry experience in Australia or recognized overseas equivalence.
• Degree in Tourism, International Marketing, or Business.
• 5+ years wholesale tourism sales experience within Australian hotels or inbound tour agencies.
• Deep established relationships with ITOs and key international travel wholesalers.
• Bilingual language proficiency (Mandarin, Japanese, or German) is advantageous.

Core Competencies & Key Technical Proficiencies

The successful applicant will possess demonstrated capabilities across the following domain skill sets:

Salary, Compensation & Employee Benefits

At Crystalbrook Collection, we understand that our people drive our achievements. An outstanding remuneration and wellbeing package is provided in line with Australian benchmarks:

• Competitive Remuneration: AU$110,000 – AU$135,000 per year + standard Australian Superannuation (11.5%).
• Remuneration $110,000 – $135,000 + 11.5% super + performance commission structure.
• Generous employee hotel stay rates across all Crystalbrook Collection luxury properties.
• Enjoy the tropical lifestyle of Cairns at the gateway to the reef and rainforest.
• Leave Entitlements: 4 weeks annual leave (with 17.5% annual leave loading where applicable) plus 10 days paid personal/carer’s leave.
• Flexible Work: Progressive work-life balance options with supportive corporate culture and leadership development pathways.

About the Employer: Crystalbrook Collection

Crystalbrook Collection is an Australian sustainable luxury hotel group operating boutique properties in Cairns, Sydney, Byron Bay, and Brisbane.

Crystalbrook Collection is deeply committed to building diverse, equitable, and culturally inclusive work environments. We proudly celebrate diversity and welcome applications from all qualified individuals including First Nations Australians, people with disabilities, and candidates from culturally and linguistically diverse backgrounds.

Application Process & Next Steps

Applications for this position are currently open and being reviewed on a rolling basis. Suitable candidates are encouraged to apply as early as possible before the published closing date.

Please prepare an updated Curriculum Vitae (CV) and a tailored Cover Letter highlighting your relevant experience against the key selection criteria outlined above.

To proceed with your application, click the Apply on Employer Site button to access the official Crystalbrook Collection careers gateway.