Job Overview & Organization Mission

Direct operations, financial profitability, and luxury guest service standards for a premier 5-star harbourside hotel property.

Accor Australia is seeking an experienced General Manager to lead operations at Sofitel Sydney Darling Harbour. You will be responsible for overall property management, driving RevPAR growth, inspiring a workforce of 300+ hospitality professionals, and delivering French luxury service to domestic and international guests.

As a key member of the team at Accor Australia in Sydney, NSW, you will play a central role in driving excellence, upholding top-tier Australian industry standards, and contributing directly to the strategic milestones of one of the nation’s premier employers.

Key Duties & Core Responsibilities

In this critical role, your operational duties and key performance responsibilities will encompass:

• Lead hotel: Lead hotel operations including rooms division, luxury spa, banqueting, and award-winning dining outlets.
• Drive property: Drive property P&L, budget forecasting, and room yield strategies maximizing RevPAR and GOP.
• Maintain exceptional: Maintain exceptional guest satisfaction (GSI/NPS) benchmarks and Forbes Travel Guide standards.
• Foster strong: Foster strong owner relations with property investors, presenting capital expenditure plans.
• Champion talent: Champion talent development, employee engagement, and sustainability initiatives (Planet 21).

Required Qualifications, Licenses & Experience

To be successful in this position at Accor Australia, candidates are expected to satisfy the following essential selection criteria:

• Mandatory Qualification: Degree in Hospitality Management, Business Administration, or Hotel Operations.
• Relevant Experience: Minimum 5+ Years of verified industry experience in Australia or recognized overseas equivalence.
• Degree in International Hospitality Management or Business.
• Proven tenure (5+ years) as a General Manager or Hotel Manager in a recognized 5-star luxury hotel.
• Strong commercial acumen and mastery of revenue management systems (Opera, IDeaS).
• Charismatic leadership style capable of inspiring large multidisciplinary teams.

Core Competencies & Key Technical Proficiencies

The successful applicant will possess demonstrated capabilities across the following domain skill sets:

Salary, Compensation & Employee Benefits

At Accor Australia, we understand that our people drive our achievements. An outstanding remuneration and wellbeing package is provided in line with Australian benchmarks:

• Competitive Remuneration: AU$190,000 – AU$240,000 per year + standard Australian Superannuation (11.5%).
• Executive salary $190,000 – $240,000 + performance bonus + super + accommodation benefits.
• Accor Bienvenue worldwide travel and accommodation discounts.
• Prestige appointment representing Accor’s flagship luxury property in Sydney.
• Leave Entitlements: 4 weeks annual leave (with 17.5% annual leave loading where applicable) plus 10 days paid personal/carer’s leave.
• Flexible Work: Progressive work-life balance options with supportive corporate culture and leadership development pathways.

About the Employer: Accor Australia

Accor is an augmented hospitality world leader with over 5,300 properties worldwide, operating iconic luxury brands including Sofitel, MGallery, and Pullman.

Accor Australia is deeply committed to building diverse, equitable, and culturally inclusive work environments. We proudly celebrate diversity and welcome applications from all qualified individuals including First Nations Australians, people with disabilities, and candidates from culturally and linguistically diverse backgrounds.

Application Process & Next Steps

Applications for this position are currently open and being reviewed on a rolling basis. Suitable candidates are encouraged to apply as early as possible before the published closing date.

Please prepare an updated Curriculum Vitae (CV) and a tailored Cover Letter highlighting your relevant experience against the key selection criteria outlined above.

To proceed with your application, click the Apply on Employer Site button to access the official Accor Australia careers gateway.