Job Overview & Organization Mission

Suncorp Group is looking for an experienced Remote Hardship & Collections Specialist to join our remote finance, banking and risk division.

Accelerate your financial career with Suncorp Group, one of Australia’s most respected financial institutions. This remote role empowers you to make critical financial decisions, protect consumers, and drive compliance from your home office anywhere in Australia.

You will join a forward-thinking, collaborative team equipped with enterprise digital platforms, secure cloud banking systems, and extensive career development pathways.

As a key member of the team at Suncorp Group in Remote – Australia, All Australia, you will play a central role in driving excellence, upholding top-tier Australian industry standards, and contributing directly to the strategic milestones of one of the nation’s premier employers.

Key Duties & Core Responsibilities

In this critical role, your operational duties and key performance responsibilities will encompass:

• Deliver empathetic,: Deliver empathetic, tailored financial hardship assistance and sustainable repayment plans to customers facing sudden crisis.
• Ensure strict: Ensure strict compliance with Australian regulatory frameworks (APRA, ASIC, AUSTRAC, NCCP) and internal credit risk limits.
• Collaborate virtually: Collaborate virtually with cross-functional business stakeholders, branch networks, and risk committees.
• Identify and: Identify and implement process automations and reporting efficiencies to enhance decision speed and customer satisfaction.
• Maintain comprehensive: Maintain comprehensive audit trails and documentation for all credit, accounting, or compliance recommendations.

Required Qualifications, Licenses & Experience

To be successful in this position at Suncorp Group, candidates are expected to satisfy the following essential selection criteria:

• Mandatory Qualification: Bachelor’s Degree in Commerce, Accounting, Finance or Equivalent Australian Qualification.
• Relevant Experience: Minimum 5+ Years of verified industry experience in Australia or recognized overseas equivalence.
• Demonstrated professional capability in Financial Hardship and National Credit Code.
• Solid knowledge of the Australian banking, financial services, or insurance landscape.
• Strong analytical mindset, attention to detail, and problem-solving abilities.
• Relevant degree in Finance, Accounting, Economics, Commerce, or related discipline (CA/CPA/FIAA advantageous).
• Australian Citizenship or Permanent Residency required for banking regulatory compliance.

Core Competencies & Key Technical Proficiencies

The successful applicant will possess demonstrated capabilities across the following domain skill sets:

Salary, Compensation & Employee Benefits

At Suncorp Group, we understand that our people drive our achievements. An outstanding remuneration and wellbeing package is provided in line with Australian benchmarks:

• Competitive Remuneration: AU$85,000 – AU$103,000 per year + standard Australian Superannuation (11.5%).
• Top-tier Australian financial services remuneration ($85,000 – $103,000 AUD) + 11.5% superannuation + performance bonus.
• 100% Work From Home flexibility with comprehensive dual-monitor IT equipment and ergonomic setup allowance.
• Discounted banking, home loan subsidies, and corporate health insurance discounts.
• Extensive paid parental leave, study assistance programs, and structured professional development.
• Leave Entitlements: 4 weeks annual leave (with 17.5% annual leave loading where applicable) plus 10 days paid personal/carer’s leave.
• Flexible Work: Progressive work-life balance options with supportive corporate culture and leadership development pathways.

About the Employer: Suncorp Group

Suncorp is a top ASX-listed general insurance and banking group dedicated to building resilient communities and supporting flexible talent.

Suncorp Group is deeply committed to building diverse, equitable, and culturally inclusive work environments. We proudly celebrate diversity and welcome applications from all qualified individuals including First Nations Australians, people with disabilities, and candidates from culturally and linguistically diverse backgrounds.

Application Process & Next Steps

Applications for this position are currently open and being reviewed on a rolling basis. Suitable candidates are encouraged to apply as early as possible before the published closing date.

Please prepare an updated Curriculum Vitae (CV) and a tailored Cover Letter highlighting your relevant experience against the key selection criteria outlined above.

To proceed with your application, click the Apply on Employer Site button to access the official Suncorp Group careers gateway.