Key Responsibilities & Operational Scope

The core responsibilities and primary duties for this position within Department of Employment and Workplace Relations (DEWR) include:

• Ongoing engagement or promotion under the Public Service Act 1999 are not possible through this recruitment register,
• Your application is not a guarantee that an offer of employment will be made,
• Providing technical support for a range of hardware, software, and peripherals.
• Managing incidents and allocating unresolved calls.
• Allocating and managing Smartcards and building access.
• Managing requests and providing support for VoIP and telephone services.
• Providing timely, accurate and appropriate responses to customer queries.
• Maintaining a professional polite, respectful, and positive disposition.
• Being firm and fair when saying no or disagreeing.
• Recording details clearly and accurately using appropriate tools.

Mandatory Eligibility & Security Clearance

Applicants must satisfy the following statutory and organizational requirements:

• Citizenship: Under section 22(8) of the Public Service Act 1999, candidates must generally be Australian citizens to be eligible for engagement.
• Security Clearance: The successful candidate must be able to obtain and maintain an Australian Government Security Vetting Agency (AGSVA) security clearance (Baseline, Negative Vetting 1, or Negative Vetting 2 as required by the agency).
• Probationary Period: Employment may be subject to a probationary period, character checks, and pre-engagement screening.
• RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability. This initiative/program is only applicable where the successful applicant will be employed under the Public Service Act 1999. Similar conditions may apply when employed under other Acts. For clarification please contact the advertising agency.

Working Arrangements & Public Sector Benefits

Work Model: Flexible. Details: Flexible working arrangements will be considered in accordance with the Department of Employment and Workplace Relations Enterprise Agreement 2024-27..

Australian Public Service positions provide comprehensive Commonwealth benefits including a standard 15.4% employer superannuation contribution, attractive leave provisions, and structured career progression pathways across the Australian Public Service.