Key Responsibilities & Operational Scope

The core responsibilities and primary duties for this position within Department of Veterans' Affairs include:

• Focus on providing general advice to clients on their home and other insurance needs and respond to enquiries from clients and providers, via all correspondence methods
• Provide quotes and processing insurance policies on all product lines within authority levels and service and underwriting standards
• Participate in a roster to ensure national phone coverage is provided during operating hours of 8.00am to 6.00pm
• Prepare written responses on insurance matters as required
• Complete follow up tasks and reviews and manage existing policies and sales activities within required time frames
• Participate in agreed projects which seek to improve the effectiveness and efficiency of DSH Insurance’s business operations as required
• Contribute to setting team goals and work practises including monitoring own performance against these goals and ensuring advice provided is compliant with the established Standard Operating Procedures
• Actively represent DSH Insurance and promote the benefits provided
• Provide support to the Senior Insurance Adviser/management as required
• Under section 22(8) of the Public Service Act 1999, employees must be Australian citizens to be employed in the Australian Public Service (APS).

Mandatory Eligibility & Security Clearance

Applicants must satisfy the following statutory and organizational requirements:

• Citizenship: Under section 22(8) of the Public Service Act 1999, candidates must generally be Australian citizens to be eligible for engagement.
• Security Clearance: The successful candidate must be able to obtain and maintain an Australian Government Security Vetting Agency (AGSVA) security clearance (Baseline, Negative Vetting 1, or Negative Vetting 2 as required by the agency).
• Probationary Period: Employment may be subject to a probationary period, character checks, and pre-engagement screening.
• RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability. This initiative/program is only applicable where the successful applicant will be employed under the Public Service Act 1999. Similar conditions may apply when employed under other Acts. For clarification please contact the advertising agency.

Working Arrangements & Public Sector Benefits

Work Model: Flexible. Details: We support a range of flexible work arrangements in accordance with our Enterprise Agreement..

Australian Public Service positions provide comprehensive Commonwealth benefits including a standard 15.4% employer superannuation contribution, attractive leave provisions, and structured career progression pathways across the Australian Public Service.