Key Responsibilities & Operational Scope

The core responsibilities and primary duties for this position within Department of Agriculture, Fisheries and Forestry include:

• This is where you play an important role.
• As an ICT Client Services Officer within the Client Services or Workplace Technology & Experience team, your duties may include some or all of the following:
• • Provide responsive, tailored and secure ICT client services to support business areas, Senior Executive staff and Ministerial offices across agreed support channels.
• • Coordinate, analyse and resolve ICT service requests, user experience issues, access matters, device-related enquiries and enterprise end-user technology activities.
• • Undertake advanced troubleshooting and problem analysis across Microsoft 365 services, standard operating environments, print, video conferencing, audio visual and device platforms.
• • Manage and prioritise competing service demands, applying sound judgement to coordinate, escalate or progress matters to maintain service continuity.
• • Deliver clear, timely and accurate advice on ICT incidents, service disruptions and complex technical matters to technical and non-technical audiences.
• • Collaborate with internal ICT teams, vendors and external service providers to resolve issues, manage dependencies and support outcomes in a multi-vendor environment.
• • Build and maintain strong stakeholder relationships by understanding client needs, anticipating risks and proactively addressing issues that may impact service delivery.
• • Monitor service delivery performance against agreed service levels, maintain accurate records and escalate risks, service impacts or emerging patterns where required.

Mandatory Eligibility & Security Clearance

Applicants must satisfy the following statutory and organizational requirements:

• Citizenship: Under section 22(8) of the Public Service Act 1999, candidates must generally be Australian citizens to be eligible for engagement.
• Security Clearance: The successful candidate must be able to obtain and maintain an Australian Government Security Vetting Agency (AGSVA) security clearance (Baseline, Negative Vetting 1, or Negative Vetting 2 as required by the agency).
• Probationary Period: Employment may be subject to a probationary period, character checks, and pre-engagement screening.
• Eligibility and other Requirements
• RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability. This initiative/program is only applicable where the successful applicant will be employed under the Public Service Act 1999. Similar conditions may apply when employed under other Acts. For clarification please contact the advertising agency.

Working Arrangements & Public Sector Benefits

Work Model: On Site. Details: On Site.

Australian Public Service positions provide comprehensive Commonwealth benefits including a standard 15.4% employer superannuation contribution, attractive leave provisions, and structured career progression pathways across the Australian Public Service.