Key Responsibilities & Operational Scope

• Be a trusted point of contact for both our employees and people leaders, bringing insight, empathy, and sound judgement to every enquiry you handle across Slack and by phone.
• You'll draw on your knowledge of people policies and employment practices to guide employees and leaders confidently, know when to bring in specialist support, and consistently deliver an exceptional customer experience.
• You'll play a meaningful role in shaping how our people experience key career moments — onboarding, transfers, probation, remuneration, change and performance — ensuring these processes are accurate, and well-run, for both individuals and the leaders supporting them.
• You'll bring a curious, improvement-minded approach to your work, using AI and data literacy to generate insights that support our People and Culture Partners and influence wider BFS priorities.
• Working alongside colleagues across People and Culture, you'll help spot patterns, solve recurring issues, and recommend smarter ways of working that improve the experience for employees and people leaders alike, while reducing risk.
• You'll contribute to shared knowledge and standard operating procedures, support capability-building across the team, and bring a collaborative, coaching mindset.

Candidate Profile & Required Qualifications

• Experience as a People and Culture professional in a fast-paced, high-performing, matrixed organisation.
• Well-developed data analysis and numeracy skills with the ability to prepare insights to inform decision making.
• Possess a technology-driven mindset, eager to embrace and learn new tools to deliver innovative and forward-thinking HR solutions including AI.
• Delivery-focused style and excellent judgement combined with strong verbal and written communication skills.
• Self-motivated with the ability to build and maintain effective working relationships with a diverse stakeholder group at all levels in the organisation.
• Customer service focussed and comfortable working to deadlines and SLAs.

What Macquarie Offers

• Market-Leading Rewards: Competitive base remuneration supplemented by performance-linked incentive programs.
• Flexible Work Frameworks: Modern hybrid working arrangements supporting professional productivity and personal balance.
• Professional Development: Clear internal mobility pathways, technical skill enhancement, and professional accreditation support.
• Comprehensive Wellbeing: Access to employee assistance programs, holistic healthcare coverage, and dedicated wellbeing initiatives.
• Global Network & Impact: Collaborative engagement with cross-border teams across the Americas, EMEA, and Asia-Pacific regions.

Core Competencies & Key Technical Focus