Key Responsibilities & Operational Scope

• Serve as the primary contact for employee queries across email, phone, chat, and case management systems, delivering timely and accurate resolutions in line with service level agreements.
• Deliver high-impact guidance on people policies and employment guidelines, triage complex matters, and escalate cases to the appropriate specialist teams when required .
• Maintaining high standards of customer care, confidentiality, and professionalism will be central to every interaction.
• Execute and drive support the accuracy and compliance of employee lifecycle activities, including onboarding, transfers, probation, and performance processes.
• Execute and drive prepare and maintain employee data, reporting, and ad hoc analysis to support People and Culture Partners and broader business initiatives.
• Additionally ensure systems and documentation remain accurate , consistent, and audit ready, while contributing to user acceptance testing and enhancements across people technology and processes.
• Collaborate with cross-functional stakeholders to you wil l identi fy process improvements, address recurring issues, and recommend solutions that enhance the employee experience and reduce risk.
• Actively advance and support knowledge management activities , mainta in effective standard operating procedures, and support initiatives that strengthen capability, improve service delivery, and drive operational excellence.
• Additionally help foster an inclusive team culture by sharing knowledge, providing peer support, and coaching more junior team members, including assisting with urgent in time zone case management escalations wher e appropria te .

Candidate Profile & Required Qualifications

• Experience delivering People and Culture operational transformation and service transitions, ideally within a shared services environment.
• Working knowledge of end-to-end People and Culture processes and operational risk.
• Ability to deliver transformation in a live service environment.
• Stakeholder management, influencing, and change leadership skills.

What Macquarie Offers

• Market-Leading Rewards: Competitive base remuneration supplemented by performance-linked incentive programs.
• Flexible Work Frameworks: Modern hybrid working arrangements supporting professional productivity and personal balance.
• Professional Development: Clear internal mobility pathways, technical skill enhancement, and professional accreditation support.
• Comprehensive Wellbeing: Access to employee assistance programs, holistic healthcare coverage, and dedicated wellbeing initiatives.
• Global Network & Impact: Collaborative engagement with cross-border teams across the Americas, EMEA, and Asia-Pacific regions.

Core Competencies & Key Technical Focus