Role Overview & Project Scope

Laing O’Rourke is currently seeking applications for the position of Front Office Coordinator/ Receptionist. As a $6 billion privately owned global engineering and manufacturing-led construction leader, Laing O’Rourke delivers some of Australia’s most complex and iconic infrastructure projects across defence, transport networks, health, water, and utilities.

Laing O’Rourke is a $6 billion global engineering and manufacturing-led construction leader, delivering state-of-the-art infrastructure and buildings projects. In Australia, we’ve proudly operated under the Laing O’Rourke banner for over 20 years, building on more than 70 years of local expertise.Driven by our purpose – pushing the boundaries of what’s possible, in service of humanity – we create safer hospitals, cleaner water, secure defence facilities, and better-connected cities. We also build meaningful careers and inclusive workplaces where people thrive. Backed by global strength and deep local roots, our unique operating model combines cutting-edge technology with modern methods of construction to deliver certainty for clients and transform how infrastructure is engineered and built. We also own two vertically integrated businesses: Select Plant Australia, the nation’s fourth-largest plant hire company, and Laing O’Rourke Rail Operations, supporting major projects and nationwide rail maintenance.

Core Responsibilities & Key Deliverables

In this role at Laing O’Rourke, your key responsibilities and deliverables will include:

• Greet and welcome clients, visitors and contractors, ensuring all visitors are appropriately registered through the visitor management system and relevant employees are notified of their arrival.
• Manage incoming telephone enquiries and direct calls appropriately, including providing overflow support to other office locations as required.
• Maintain a professional, organised and welcoming reception environment.
• Coordinate incoming and outgoing mail, couriers, deliveries and catering requests.
• Represent the business professionally in all interactions with clients, visitors, suppliers and employees.
• Ensure staff kitchens, coffee machines, meeting rooms and common areas are maintained to a high standard, fully stocked and professionally presented.
• Monitor stock levels for kitchen supplies, stationery and mailroom consumables and coordinate replenishment as required.
• Submit and coordinate tenant service requests with building management.
• Assist with office space planning, seating allocations and workplace coordination for project and business teams.
• Support office security processes, including administration of access cards, visitor passes and security registers.
• Coordinate seating arrangements and access requirements for employees, contractors, consultants, visitors and project teams.
• Provide relief support for Facilities Officer responsibilities as required, including access card administration, locker allocations, office security, building maintenance coordination and other facilities-related activities.
• Process purchase orders and invoices through the internal system.
• Assist with video conferencing and meeting room technology, escalating technical issues to IT where required.
• Provide general administrative and operational support across the office.
• Assist with ad hoc projects and initiatives as required.
• Identify opportunities to improve office processes, presentation and day-to-day operations.
• Undertake additional responsibilities as required to support the broader needs of the business.

Selection Criteria & Candidate Profile

Laing O’Rourke evaluates applicants against demonstrated technical capabilities and experience aligned with this role:

• A professional, warm and confident manner, with strong face-to-face and telephone communication skills.
• A genuine commitment to providing a high standard of service to clients, visitors and colleagues.
• A practical, positive and solutions-focused approach to day-to-day challenges.
• The initiative to recognise what needs to be done and take action without always needing to be asked.
• Strong organisational and time management skills, with excellent attention to detail.
• The ability to manage competing priorities while maintaining a calm and professional approach.
• Sound judgement, discretion and an understanding of the importance of confidentiality and trust.
• The ability to work independently while also being a collaborative and supportive team member.
• A natural willingness to learn, take on new responsibilities and develop a broader understanding of the business.
• Experience supporting office operations, facilities management and administrative functions.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and administrative systems.

Key Competencies & Technical Proficiencies

Benefits, Rewards & Flexibility

At Laing O’Rourke, you are supported to build a meaningful, rewarding career. Some of the benefits offered include:

• In-house training and continuous professional development opportunities.
• Six months’ paid parental leave at full pay for all eligible employees.
• Purchased leave options and paid volunteering leave.
• Exclusive discounts and savings across hundreds of Australian retailers.
• Recognised by the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality.

Application Instructions

To inspect the complete official vacancy announcement and submit your confidential application directly through the PageUp career portal, click the Apply on Employer Site button above.