Role Overview & Context

The Commonwealth Bank of Australia (CommBank) is currently seeking applications for the role of Customer Banking Specialist – East Victoria Park Branch (Full Time). As Australia’s leading provider of integrated financial services, CommBank serves more than 17 million customers across retail, business, institutional, and international markets.

Core Responsibilities & Role Scope

In this role at CommBank, key deliverables and operational objectives include:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions

Selection Criteria & Candidate Profile

CommBank evaluates candidates against demonstrated capabilities aligned with the requisition scope:

• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Key Competencies & Technical Proficiencies

Remuneration, Benefits & Flexibility

• Workplace Flexibility: On-site Branch (Face-to-face customer service; not hybrid).
• Remuneration Benchmark: AU$65,000 – AU$78,000 package + 11.5% Superannuation. (CommBank standard branch enterprise remuneration.)
• Employee Privileges: Access to employee banking discounts, competitive superannuation, and comprehensive health and wellbeing initiatives.

Important Applicant Information & Support

• Internal Group Candidates: If you are currently employed within the Commonwealth Bank Group (including Bankwest, x15ventures), please apply through Sidekick to submit a valid internal application.
• Accessibility & Adjustments: CommBank provides support for applicants requiring adjustments. Please contact HR Direct on 1800 989 696 if you require assistance.
• Advertising End Date: September 29, 2026 (29/09/2026).

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