Associate – Service Desk
Active / Open Until Filled
Apply NowAssociate – Service Desk
Active / Open Until Filled
Apply NowJob role insights
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Date posted
September 24, 2026
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Closing date
Not Disclosed (Open Until Filled)
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Location
Manila
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Salary
₱900,000 - ₱1,800,000 /year
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Career level
Entry to Mid Level
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Experience
2 – 4 Years
Description
Macquarie Group is currently accepting applications for the role of Associate – Service Desk, based out of their corporate offices in Manila, Philippines. This appointment offers an exceptional opportunity to join a globally recognized financial organization that combines entrepreneurial empowerment, disciplined risk governance, and a merit-based career trajectory.
The team operates at the intersection of international capital markets, advanced technology, and commercial enablement, delivering high-impact solutions across global businesses. In this role, the successful candidate will work alongside seasoned industry professionals to optimize mission-critical processes, manage risk effectively, and deliver commercially impactful solutions across key markets.
Opportunity Overview & Quick Facts
Key Responsibilities & Operational Scope
- Have an immediate impact on the service to the business and be the face of technology.
- Deliver high-impact support for technology-based queries across our digital platforms supporting our various businesses globally.
- The team operate on a 24 x 7 basis and are focused on providing an exceptional customer experience.
Candidate Profile & Required Qualifications
- Technical knowledge of Microsoft 365 including:.
- Windows 10 Pro and 11.
- Apple IOS/Mac and Android.
- Experience specifically in providing desktop support to end users utilising a computerised service management ticketing system.
- Superior customer service skills and solid interpersonal, written and verbal communication skills.
- Diligence to adhere to security, regulatory and compliance processes.
What Macquarie Offers
- Market-Leading Rewards: Competitive base remuneration supplemented by performance-linked incentive programs.
- Flexible Work Frameworks: Modern hybrid working arrangements supporting professional productivity and personal balance.
- Professional Development: Clear internal mobility pathways, technical skill enhancement, and professional accreditation support.
- Comprehensive Wellbeing: Access to employee assistance programs, holistic healthcare coverage, and dedicated wellbeing initiatives.
- Global Network & Impact: Collaborative engagement with cross-border teams across the Americas, EMEA, and Asia-Pacific regions.
Core Competencies & Key Technical Focus
Apply Directly on Macquarie Careers Portal
This position is actively accepting candidate submissions. Access the official Macquarie Group recruitment platform to review comprehensive operational criteria and lodge your formal application.