Job Overview & Organization Mission

Lead retail banking operations, home lending growth, and community impact initiatives as Branch Manager for Bendigo and Adelaide Bank.

Bendigo and Adelaide Bank is seeking an inspiring Retail Branch Manager & Community Lending Lead to spearhead operations at our Adelaide Grenfell Street branch. You will lead a dedicated frontline retail and lending team, grow consumer residential mortgages, deepen community enterprise partnerships, and champion our unique customer-first community banking model.

As a key member of the team at Bendigo and Adelaide Bank in Adelaide, SA, you will play a central role in driving excellence, upholding top-tier Australian industry standards, and contributing directly to the strategic milestones of one of the nation’s premier employers.

Key Duties & Core Responsibilities

In this critical role, your operational duties and key performance responsibilities will encompass:

• Lead, coach,: Lead, coach, and develop a high-performing team of customer service officers and lending specialists.
• Grow the: Grow the branch retail lending book, assessing residential mortgage applications under delegated lending authority.
• Establish meaningful: Establish meaningful connections with local community organizations, sports clubs, and business groups.
• Ensure operational: Ensure operational excellence, strict compliance with NCCP regulations, and audit readiness.
• Deliver exceptional: Deliver exceptional net promoter scores (NPS) and resolve customer escalations with empathy.

Required Qualifications, Licenses & Experience

To be successful in this position at Bendigo and Adelaide Bank, candidates are expected to satisfy the following essential selection criteria:

• Mandatory Qualification: Diploma or Degree in Business, Management, Banking or Finance.
• Relevant Experience: Minimum 5+ Years of verified industry experience in Australia or recognized overseas equivalence.
• 5+ years of retail banking experience with demonstrated success in branch management and team leadership.
• Accredited residential mortgage lending authority with deep understanding of the National Consumer Credit Protection (NCCP) Act.
• Passionate commitment to community development and genuine customer advocacy.
• Superb interpersonal leadership, financial coaching, and business development capabilities.

Core Competencies & Key Technical Proficiencies

The successful applicant will possess demonstrated capabilities across the following domain skill sets:

Salary, Compensation & Employee Benefits

At Bendigo and Adelaide Bank, we understand that our people drive our achievements. An outstanding remuneration and wellbeing package is provided in line with Australian benchmarks:

• Competitive Remuneration: AU$110,000 – AU$135,000 per year + standard Australian Superannuation (11.5%).
• Competitive salary ($110,000 – $135,000) + branch incentive performance bonuses.
• Subsidized banking services, personal mortgage concessions, and superannuation matching.
• Supportive corporate culture recognized nationally for highest customer satisfaction ratings.
• Leave Entitlements: 4 weeks annual leave (with 17.5% annual leave loading where applicable) plus 10 days paid personal/carer’s leave.
• Flexible Work: Progressive work-life balance options with supportive corporate culture and leadership development pathways.

About the Employer: Bendigo and Adelaide Bank

Bendigo and Adelaide Bank is Australia’s best-loved regional bank, driven by a purpose to feed into the prosperity of customers and communities.

Bendigo and Adelaide Bank is deeply committed to building diverse, equitable, and culturally inclusive work environments. We proudly celebrate diversity and welcome applications from all qualified individuals including First Nations Australians, people with disabilities, and candidates from culturally and linguistically diverse backgrounds.

Application Process & Next Steps

Applications for this position are currently open and being reviewed on a rolling basis. Suitable candidates are encouraged to apply as early as possible before the published closing date.

Please prepare an updated Curriculum Vitae (CV) and a tailored Cover Letter highlighting your relevant experience against the key selection criteria outlined above.

To proceed with your application, click the Apply on Employer Site button to access the official Bendigo and Adelaide Bank careers gateway.