Microsoft Corporation is actively seeking an exceptional professional to join our organization as a Customer Operations Manager within the Business Program Management division. Positioned at the core of Microsoft’s technological innovation, this role offers direct involvement in mission-critical engineering initiatives, planetary-scale cloud services, and next-generation product architectures.

Role Overview & Strategic Impact

As a Customer Operations Manager based in Bangalore, India, you will play an integral role in architecting, engineering, and delivering transformative technology solutions. Operating within Microsoft’s Business Program Management practice, your efforts will directly shape the scalability, performance, and security of software systems and platforms trusted by billions of users worldwide.

Microsoft’s enduring mission is to empower every person and every organization on the planet to achieve more. Team members thrive within an inclusive culture grounded in a growth mindset, cross-team empathy, and uncompromising customer focus. In this position, you will collaborate with industry-leading engineers, researchers, and product leaders to solve complex technical problems at unprecedented scale.

Technical Domain: Hyperscale Cloud Architecture & Frontier AI Integration

Operating at the nexus of planetary-scale cloud infrastructure, Microsoft Azure powers the foundation for enterprise digital transformation and generative AI breakthroughs. Engineers and architects in this domain design, deploy, and optimize highly resilient, multi-region cloud services, intelligent API pipelines, and secure data topologies. Leveraging deep integrations with Azure OpenAI, foundational LLMs, and distributed microservices, team members accelerate production-grade intelligence while upholding strict standards for reliability, zero-trust security, and operational latency.

Professionals in this specialization combine strong computer science fundamentals with practical, real-world systems engineering. Whether delivering distributed microservices, designing custom silicon interconnects, managing physical datacenter infrastructure, or scaling AI-powered customer workflows, you will operate within a mature engineering ecosystem supported by Microsoft’s global technical community.

Key Responsibilities & Scope of Work

In this capacity, your daily priorities and core technical contributions will center on the following key operational deliverables:

• Deal and Contract Validation: Manage the validation and execution of agreements and post sales lifecycle transactions enabling accuracy in downstream financial processes followed by compliant issuance of customer contracts in accordance with Policies, Global and SOX approved deal financials.
• Pipeline Management: Manage critical deal lists on a monthly and quarterly basis ​ in alignment with expectations with the Sales, Sales Excellence and key Subsidiary sales stakeholders on all critical deals for the month ​​ .
• Billing Execution: ensuring accurate and compliant order and invoice approval and dispatch (standard and local) to maximize cash flow and collectability for all invoices. ​
• Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills. ​ Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status. ​ Customer Service Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues. Oversee the daily operations of the customer service team to ensure quality standards are met and maintained. Monitor customer service metrics and KPIs to identify areas of improvement and implement strategies to boost performance. Handle escalated customer service issues and complaints in a professional and efficient manner. Work closely with other departments to resolve customer issues and ensure a positive customer experience. Develop and implement processes and procedures to streamline the customer service operation. Stay up-to-date on industry trends and best practices to ensure the customer service team is providing the highest level of service possible. Generate reports on customer service metrics and activity for senior leader consumption and monthly business reviews. Operations Excellence: Optimization and Process improvement ​ Acts as a thought leader to drive consistency in processes, capabilities, and services meeting performance expectations for consistency, accuracy, simplification, and timeliness of delivery ​ . Trusted advisor for customers and internal clients on operational processes and capabilities, and provides efficient, scalable operational solutions across a portfolio of accounts ​ . Stakeholder Management (Field, Partners, Customers) ​ Uses voice of customer frameworks and metrics to identify trends and influences across multiple customers and internal groups.
• Credit Approval management: including orchestration of all Finance exception approvals on high value credits and execution of all credits and associated rebills. ​
• Billing status and risk management: including tracking and communicating contract billing status to key stakeholders highlighting risks with contractual requirements, customer PO coverage, customer sign offs and credit/payment status. ​
• Serve as the primary point of contact for all operational customer service inquiries, concerns, and issues.
• Maintain rigorous code quality, comprehensive automated test coverage, and security compliance throughout all phases of software delivery.
• Participate actively in technical design reviews, operational post-mortems, and architectural discussions across global engineering cohorts.

Candidate Profile & Experience Requirements

Candidates for the Customer Operations Manager position are evaluated based on their practical experience, technical depth, and demonstrated track record of problem-solving:

• Professional Background: Minimum of 4 years (48 months) of verified experience directly relevant to business program management or related technical specializations.
• 4+ years of work experience in contracting & order management, pipeline management, & billing execution, with a focus on financial accuracy, compliance, and risk management.
• Proficiency in data-driven decision-making, using KPIs to monitor performance, and acting as a trusted advisor to internal and external customers.
• Bachelor’s degree in business, Operations, Finance or related field AND operations, program management or process management work experience
• 2+ years of experience in customer service operations, managing escalations, improving service metrics, & implementing process improvements to streamline operations.
• Technical Competence: Demonstrated mastery of programming environments, distributed systems, modern cloud infrastructure, or specialized analytical methodologies relevant to the domain.
• Cross-Functional Leadership: Strong written and verbal communication skills, with an established ability to articulate complex technical architectures clearly to engineering peers and executive stakeholders.
• Culture & Values: Demonstrated alignment with Microsoft’s core values of respect, integrity, and accountability, alongside a proactive dedication to diversity and inclusion.

Work Environment, Workplace Schedule & Location Structure

This position is designated with an official location in Bangalore, India. Work arrangements for this role are structured as Onsite Model (Bangalore, India). Microsoft provides modern, accessible work environments equipped with state-of-the-art developer tooling, ergonomic facilities, and collaborative hybrid infrastructure.

Compensation, Total Rewards & Comprehensive Benefits

Microsoft offers a comprehensive, highly competitive total rewards framework designed to support employees’ personal, professional, and financial well-being:

• Estimated Annual Base Salary: INR 3,200,000 – INR 7,000,000 per annum (exact compensation determined based on verified qualifications, technical evaluation, specialized experience, and local market benchmarks).
• Incentive & Equity Rewards: Eligibility for annual performance-based cash bonuses and Microsoft restricted stock units (RSUs).
• Comprehensive Healthcare: Premium medical, dental, and vision coverage, including mental health support programs and wellness reimbursements.
• Retirement & Financial Security: Robust 401(k) / national retirement savings plans with generous company matching contributions, alongside financial planning resources.
• Time Off & Work-Life Harmony: Generous paid time off, comprehensive parental leave programs, public holiday allowances, and caregiver leave support.
• Growth & Learning: Unlimited access to Microsoft Learn, internal technical conferences, tuition assistance, and structured career mobility pathways across worldwide business units.

Application Process & Requisition Reference

This position is actively open and monitored by Microsoft Talent Acquisition. In alignment with corporate hiring policies, applications are accepted on an ongoing basis with no rigid pre-determined closing deadline until a qualified candidate is formally selected (Open Until Filled).

To submit your application, select the Apply Now button on this listing to navigate directly to the official Microsoft Careers requisition portal. When submitting your candidacy, reference Requisition ID 200056594. Ensure your resume and supporting documentation highlight your relevant technical deliverables, system achievements, and professional qualifications.