Microsoft Corporation is actively seeking an exceptional professional to join our organization as a Customer Experience Program Manager within the Customer Experience Program Mgmt division. Positioned at the core of Microsoft’s technological innovation, this role offers direct involvement in mission-critical engineering initiatives, planetary-scale cloud services, and next-generation product architectures.

Role Overview & Strategic Impact

As a Customer Experience Program Manager based in London, United Kingdom, you will play an integral role in architecting, engineering, and delivering transformative technology solutions. Operating within Microsoft’s Customer Experience Program Mgmt practice, your efforts will directly shape the scalability, performance, and security of software systems and platforms trusted by billions of users worldwide.

Microsoft’s enduring mission is to empower every person and every organization on the planet to achieve more. Team members thrive within an inclusive culture grounded in a growth mindset, cross-team empathy, and uncompromising customer focus. In this position, you will collaborate with industry-leading engineers, researchers, and product leaders to solve complex technical problems at unprecedented scale.

Technical Domain: Enterprise Platforms, Dynamics 365 & Copilot Workflows

Microsoft’s Enterprise product teams develop business-critical SaaS solutions that transform how global organizations engage customers, streamline operational supply chains, and empower workforces. Leading platforms such as Dynamics 365 Contact Center and Microsoft Copilot Studio integrate conversational intelligence, automated workflow orchestration, and enterprise compliance. Leaders in this discipline align product roadmaps with customer telemetry, driving high-impact software experiences that solve complex enterprise challenges.

Professionals in this specialization combine strong computer science fundamentals with practical, real-world systems engineering. Whether delivering distributed microservices, designing custom silicon interconnects, managing physical datacenter infrastructure, or scaling AI-powered customer workflows, you will operate within a mature engineering ecosystem supported by Microsoft’s global technical community.

Key Responsibilities & Scope of Work

In this capacity, your daily priorities and core technical contributions will center on the following key operational deliverables:

• Own the end-to-end customer capacity experience and regional health strategy across Europe, the Middle East, and Africa, balancing customer outcomes, business priorities, operational excellence, and long-term platform sustainability.
• Define and execute regional capacity management strategies that anticipate demand, address systemic risks, support Azure growth, and enable strategic customer onboarding, large-scale migrations, and emerging business priorities.
• Champion customer needs and act as the Voice of the Customer (VoC), leading complex capacity scenarios and influencing platform investments, allocation strategies, fulfillment priorities, customer communications, and experience improvements.
• Drive alignment across engineering, infrastructure, planning, forecasting, supply chain, finance, sales, customer success, support, and operational teams to improve regional readiness, customer success, predictability, utilization, and sustainable cloud consumption.
• Use data and business insight to guide executive decisions, define regional health metrics and operational key performance indicators (KPIs), and influence analytical models, tooling, automation, product roadmaps, systems, governance, and scalable operating mechanisms.
• Build, lead, coach, and develop an inclusive team of Capacity Management professionals; establish clear expectations, strengthen organizational health and succession planning, and grow technical, business, and leadership capability across the organization.
• Model Microsoft values and foster accountability, collaboration, customer focus, growth mindset, continuous improvement, and an inclusive environment where diverse perspectives contribute to innovation and measurable business outcomes.
• Maintain rigorous code quality, comprehensive automated test coverage, and security compliance throughout all phases of software delivery.
• Participate actively in technical design reviews, operational post-mortems, and architectural discussions across global engineering cohorts.

Candidate Profile & Experience Requirements

Candidates for the Customer Experience Program Manager position are evaluated based on their practical experience, technical depth, and demonstrated track record of problem-solving:

• Professional Background: Minimum of 6 years (72 months) of verified experience directly relevant to customer experience program mgmt or related technical specializations.
• Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• Master’s Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
• OR Bachelor’s Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 12+ years experience in engineering, product/technical program management, data analysis, or product development
• Technical Competence: Demonstrated mastery of programming environments, distributed systems, modern cloud infrastructure, or specialized analytical methodologies relevant to the domain.
• Cross-Functional Leadership: Strong written and verbal communication skills, with an established ability to articulate complex technical architectures clearly to engineering peers and executive stakeholders.
• Culture & Values: Demonstrated alignment with Microsoft’s core values of respect, integrity, and accountability, alongside a proactive dedication to diversity and inclusion.

Work Environment, Workplace Schedule & Location Structure

This position is designated with an official location in London, United Kingdom. Work arrangements for this role are structured as Onsite Model (London, United Kingdom). Microsoft provides modern, accessible work environments equipped with state-of-the-art developer tooling, ergonomic facilities, and collaborative hybrid infrastructure.

Compensation, Total Rewards & Comprehensive Benefits

Microsoft offers a comprehensive, highly competitive total rewards framework designed to support employees’ personal, professional, and financial well-being:

• Estimated Annual Base Salary: GBP 95,000 – GBP 170,000 per annum (exact compensation determined based on verified qualifications, technical evaluation, specialized experience, and local market benchmarks).
• Incentive & Equity Rewards: Eligibility for annual performance-based cash bonuses and Microsoft restricted stock units (RSUs).
• Comprehensive Healthcare: Premium medical, dental, and vision coverage, including mental health support programs and wellness reimbursements.
• Retirement & Financial Security: Robust 401(k) / national retirement savings plans with generous company matching contributions, alongside financial planning resources.
• Time Off & Work-Life Harmony: Generous paid time off, comprehensive parental leave programs, public holiday allowances, and caregiver leave support.
• Growth & Learning: Unlimited access to Microsoft Learn, internal technical conferences, tuition assistance, and structured career mobility pathways across worldwide business units.

Application Process & Requisition Reference

This position is actively open and monitored by Microsoft Talent Acquisition. In alignment with corporate hiring policies, applications are accepted on an ongoing basis with no rigid pre-determined closing deadline until a qualified candidate is formally selected (Open Until Filled).

To submit your application, select the Apply Now button on this listing to navigate directly to the official Microsoft Careers requisition portal. When submitting your candidacy, reference Requisition ID 200055680. Ensure your resume and supporting documentation highlight your relevant technical deliverables, system achievements, and professional qualifications.