Key Responsibilities & Operational Scope

• Deliver an excellent support experience to Financial Advisers and their clients, helping resolve issues across accounts, payments, trading and reporting.
• Execute and drive take ownership of incidents from triage through to resolution, using logs, data and established playbooks to investigate problems and identify root causes.
• Ensuring support requests are managed efficiently and in line with Service Level Agreements (SLAs), while maintaining a strong focus on customer outcomes.
• Collaborate with cross-functional stakeholders to product and engineering teams, you will help identify, prioritise and resolve issues impacting end users.
• Spearhead improving how incidents are managed by developing tools, automating processes and enhancing diagnostic capabilities.
• Additionally act as a liaison between the Application Support team and our wider support and incident response functions, contribute to environment and testing activities across the Wealth Management platform, and continuously improve documentation while openly sharing knowledge and learnings with the broader team.

Candidate Profile & Required Qualifications

• Three or more years of experience in application support, or equivalent experience debugging production systems.
• Java skills with the ability to read and troubleshoot production code.
• A curious and analytical mindset, with a commitment to identifying root causes rather than workarounds.
• Experience using application monitoring and debugging tools such as Sumo Logic, Splunk, Dynatrace, AppDynamics or Datadog.
• Working knowledge of SQL.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
• Experience with cloud platforms such as Google Cloud, AWS or Azure.
• Experience with Kubernetes or an interest in learning it.
• Experience in data integration or data manipulation projects.
• A track record of automating manual processes and improving operational efficiency.

What Macquarie Offers

• Market-Leading Rewards: Competitive base remuneration supplemented by performance-linked incentive programs.
• Flexible Work Frameworks: Modern hybrid working arrangements supporting professional productivity and personal balance.
• Professional Development: Clear internal mobility pathways, technical skill enhancement, and professional accreditation support.
• Comprehensive Wellbeing: Access to employee assistance programs, holistic healthcare coverage, and dedicated wellbeing initiatives.
• Global Network & Impact: Collaborative engagement with cross-border teams across the Americas, EMEA, and Asia-Pacific regions.

Core Competencies & Key Technical Focus