Job Overview & Organization Mission

Direct bespoke six-star concierge services, private butler suites, and luxury arrival experiences for Ultra-High-Net-Worth international guests at Crown Sydney.

Crown Sydney is seeking a distinguished Luxury VIP Hotel Guest Services & Concierge Director to lead our VIP hospitality operations at our landmark Barangaroo tower. You will orchestrate the arrival, bespoke itinerary curation, private butler service, and private yacht/helicopter transfers for world leaders, celebrities, and prestigious gaming patrons staying in our luxury hotel villas.

As a key member of the team at Crown Resorts in Sydney, NSW, you will play a central role in driving excellence, upholding top-tier Australian industry standards, and contributing directly to the strategic milestones of one of the nation’s premier employers.

Key Duties & Core Responsibilities

In this critical role, your operational duties and key performance responsibilities will encompass:

• Direct the: Direct the VIP guest relations, concierge, butler, and luxury chauffeur fleet operations.
• Curate exclusive: Curate exclusive high-end Sydney experiences, private dining access, and luxury shopping reservations for VIP guests.
• Ensure seamless: Ensure seamless operational coordination between hotel operations, private gaming salons, and executive security.
• Manage VIP: Manage VIP guest profiles in Opera PMS, capturing nuanced personal preferences and dietary needs.
• Coach and: Coach and mentor front-of-house teams to deliver discrete, anticipatory, and flawless six-star hospitality.

Required Qualifications, Licenses & Experience

To be successful in this position at Crown Resorts, candidates are expected to satisfy the following essential selection criteria:

• Mandatory Qualification: Degree or Diploma in Hospitality Management + Les Clefs d’Or membership is highly regarded.
• Relevant Experience: Minimum 7+ Years of verified industry experience in Australia or recognized overseas equivalence.
• 7+ years of senior guest relations or concierge management experience in world-class 5-star or 6-star luxury properties.
• Member of Les Clefs d’Or (Golden Keys) or equivalent international butler certification is strongly preferred.
• Exceptional poise, diplomacy, discretion, and interpersonal polish.
• Fluency in English (additional Asian or European languages is highly advantageous).

Core Competencies & Key Technical Proficiencies

The successful applicant will possess demonstrated capabilities across the following domain skill sets:

Salary, Compensation & Employee Benefits

At Crown Resorts, we understand that our people drive our achievements. An outstanding remuneration and wellbeing package is provided in line with Australian benchmarks:

• Competitive Remuneration: AU$140,000 – AU$170,000 per year + standard Australian Superannuation (11.5%).
• Remuneration $140,000 – $170,000 + performance bonus + superannuation.
• Based at iconic Crown Sydney Barangaroo tower with spectacular harbor views.
• Extensive employee dining discounts, tailored designer uniforms, and luxury hotel perks.
• Leave Entitlements: 4 weeks annual leave (with 17.5% annual leave loading where applicable) plus 10 days paid personal/carer’s leave.
• Flexible Work: Progressive work-life balance options with supportive corporate culture and leadership development pathways.

About the Employer: Crown Resorts

Crown Sydney at Barangaroo is Sydney’s premier luxury landmark, offering six-star hotel accommodations and bespoke VIP services.

Crown Resorts is deeply committed to building diverse, equitable, and culturally inclusive work environments. We proudly celebrate diversity and welcome applications from all qualified individuals including First Nations Australians, people with disabilities, and candidates from culturally and linguistically diverse backgrounds.

Application Process & Next Steps

Applications for this position are currently open and being reviewed on a rolling basis. Suitable candidates are encouraged to apply as early as possible before the published closing date.

Please prepare an updated Curriculum Vitae (CV) and a tailored Cover Letter highlighting your relevant experience against the key selection criteria outlined above.

To proceed with your application, click the Apply on Employer Site button to access the official Crown Resorts careers gateway.