Microsoft Corporation is actively seeking an exceptional professional to join our organization as a Senior Hardware Serviceability Engineer within the Hardware Engineering division. Positioned at the core of Microsoft’s technological innovation, this role offers direct involvement in mission-critical engineering initiatives, planetary-scale cloud services, and next-generation product architectures.

Role Overview & Strategic Impact

As a Senior Hardware Serviceability Engineer based in Redmond, Washington, United States, you will play an integral role in architecting, engineering, and delivering transformative technology solutions. Operating within Microsoft’s Hardware Engineering practice, your efforts will directly shape the scalability, performance, and security of software systems and platforms trusted by billions of users worldwide.

Microsoft’s enduring mission is to empower every person and every organization on the planet to achieve more. Team members thrive within an inclusive culture grounded in a growth mindset, cross-team empathy, and uncompromising customer focus. In this position, you will collaborate with industry-leading engineers, researchers, and product leaders to solve complex technical problems at unprecedented scale.

Technical Domain: Custom Silicon & Specialized Hardware Architecture

Microsoft’s Silicon Engineering organization designs purpose-built custom chips—including the Azure Maia AI accelerator, Azure Cobalt CPU, and advanced security processors—optimized specifically for cloud and frontier AI workloads. Specialists across signal integrity, power integrity, and ASIC verification collaborate closely with system architects and foundry partners. Their objective is maximizing compute density, optimizing power envelope efficiency, and delivering deterministic performance across planetary datacenter fleets.

Professionals in this specialization combine strong computer science fundamentals with practical, real-world systems engineering. Whether delivering distributed microservices, designing custom silicon interconnects, managing physical datacenter infrastructure, or scaling AI-powered customer workflows, you will operate within a mature engineering ecosystem supported by Microsoft’s global technical community.

Key Responsibilities & Scope of Work

In this capacity, your daily priorities and core technical contributions will center on the following key operational deliverables:

• Drive the isolation of DFS and DFI requirements through partner‑assessment checklists for assigned technology pillar and product groups; Lead with documented evidence and action items; Own serviceability verification at BOP/ASR/EVR/DVR/PVR gates.
• Lead serviceability design with hardware teardowns; capture photos, confirm time‑on‑task results, produce tool lists, and own FRU determination; drive issues in ADO and track to closure.
• Mentor / Influence EE/ME/Thermal engineers to define clear FRU boundaries and labeling; ensure serviceability, including tool‑less or standard-tool serviceability in CAD and/or early prototypes.
• Author and update service collateral (Service Manuals, spares BOM, labels, tool lists) while validating DFS and DFI in L10/L11 builds and pilot field trials.
• Own supplier scorecard KPI with impacted SIs/ODMs; drive delivery of prototypes / mechanical mock-ups and implement ADO or ECO changes.
• Maintain change control hygiene (ECO/ECN, ADO work items) and ensure serviceability artifacts are versioned and traceable.
• Drive post‑mortems and lessons‑learned; roll improvements into checklists and standards for subsequent phases of future NPI programs.
• Maintain rigorous code quality, comprehensive automated test coverage, and security compliance throughout all phases of software delivery.
• Participate actively in technical design reviews, operational post-mortems, and architectural discussions across global engineering cohorts.

Candidate Profile & Experience Requirements

Candidates for the Senior Hardware Serviceability Engineer position are evaluated based on their practical experience, technical depth, and demonstrated track record of problem-solving:

• Professional Background: Minimum of 3 years (36 months) of verified experience directly relevant to hardware engineering or related technical specializations.
• Master’s Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 3+ years technical engineering experience OR Bachelor’s Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 5+ years technical engineering experience OR equivalent experience.
• Master’s Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 7+ years technical engineering experience OR Bachelor’s Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering or related field AND 8+ years technical engineering experience OR equivalent experience.
• 5+ years of experience in system servicing, site service engineering, or infrastructure engineering, with focus on AI systems.
• Experience in or knowledge of cloud fleet management, telemetry, diagnostic and troubleshooting of IT systems.
• Experience in or knowledge of server industry product development process.
• Technical Competence: Demonstrated mastery of programming environments, distributed systems, modern cloud infrastructure, or specialized analytical methodologies relevant to the domain.
• Cross-Functional Leadership: Strong written and verbal communication skills, with an established ability to articulate complex technical architectures clearly to engineering peers and executive stakeholders.
• Culture & Values: Demonstrated alignment with Microsoft’s core values of respect, integrity, and accountability, alongside a proactive dedication to diversity and inclusion.

Work Environment, Workplace Schedule & Location Structure

This position is designated with an official location in Redmond, Washington, United States. Work arrangements for this role are structured as Onsite Model with Hybrid Work Flexibility (Redmond, Washington). Microsoft provides modern, accessible work environments equipped with state-of-the-art developer tooling, ergonomic facilities, and collaborative hybrid infrastructure.

Professional Growth, Technical Community & Continuous Learning

At Microsoft, career progression is treated as an ongoing, deliberate journey supported by structured enterprise resources. Team members within the Hardware Engineering organization are empowered to continuously expand their technical capabilities, explore emerging engineering paradigms, and pursue recognized professional credentials. Global technical communities and internal symposiums allow engineers to exchange architectural insights and collaborate across diverse product portfolios.

Whether advancing along specialized individual contributor tracks toward principal architecture or transitioning into technical leadership and people management, employees benefit from transparent career milestones, executive sponsorship, and comprehensive mentoring networks designed to nurture sustainable professional excellence.

Compensation, Total Rewards & Comprehensive Benefits

Microsoft offers a comprehensive, highly competitive total rewards framework designed to support employees’ personal, professional, and financial well-being:

• Legally Disclosed Base Salary Range: USD $119,800 – USD $234,700 per annum across typical US geographic zones (regional geographic differentials apply for high-cost zones such as the San Francisco Bay Area and New York City metropolitan areas).
• Incentive & Equity Rewards: Eligibility for annual performance-based cash bonuses and Microsoft restricted stock units (RSUs).
• Comprehensive Healthcare: Premium medical, dental, and vision coverage, including mental health support programs and wellness reimbursements.
• Retirement & Financial Security: Robust 401(k) / national retirement savings plans with generous company matching contributions, alongside financial planning resources.
• Time Off & Work-Life Harmony: Generous paid time off, comprehensive parental leave programs, public holiday allowances, and caregiver leave support.
• Growth & Learning: Unlimited access to Microsoft Learn, internal technical conferences, tuition assistance, and structured career mobility pathways across worldwide business units.

Application Process & Requisition Reference

This position is actively open and monitored by Microsoft Talent Acquisition. In alignment with corporate hiring policies, applications are accepted on an ongoing basis with no rigid pre-determined closing deadline until a qualified candidate is formally selected (Open Until Filled).

To submit your application, select the Apply Now button on this listing to navigate directly to the official Microsoft Careers requisition portal. When submitting your candidacy, reference Requisition ID 200053635. Ensure your resume and supporting documentation highlight your relevant technical deliverables, system achievements, and professional qualifications.