Key Responsibilities & Operational Scope

• Execute and drive work on a diverse range of remediation initiatives, each presenting its own unique challenges, customer scenarios, edge cases, and datasets to analyse.
• Working across multiple Banking and Financial Services product areas, you will combine commercial judgement with technical rigour to deliver positive customer outcomes.
• Detect, analyze, and evaluate impacted customer populations, calculate compensation, and prepare accurate, well-documented remediation outputs.
• In addition, you will develop control reporting that provides ongoing visibility of risks and issues, while partnering with stakeholders across different product areas and seniority levels to understand product mechanics and translate complex, ambiguous problems into clear and actionable solutions.
• Leveraging SQL, Python, and AI tools where appropriate, you will explore data, automate analysis, and drive continuous improvements in the efficiency and effectiveness of remediation processes.

Candidate Profile & Required Qualifications

• Experience in data or analytics.
• Well-versed in SQL and Python, with the ability to work confidently and efficiently across large, complex datasets.
• Active user of AI tools (e.g. Copilot, Claude, Gemini) to accelerate analysis and day-to-day work.
• Demonstrate a curious and detail-oriented mindset, with a strong desire to investigate anomalies, uncover root causes, and translate insights into actionable outcomes.
• Willingness to learn about different financial products and combine analytical output with commercial thinking to reach practical outcomes.
• Excellent communication and stakeholder management skills.
• A collaborative and adaptable mindset, with the ability to work through ambiguity, challenge constructively and build trusted relationships across teams.
• Experience in financial services or remediations is a plus but not essential.

What Macquarie Offers

• Market-Leading Rewards: Competitive base remuneration supplemented by performance-linked incentive programs.
• Flexible Work Frameworks: Modern hybrid working arrangements supporting professional productivity and personal balance.
• Professional Development: Clear internal mobility pathways, technical skill enhancement, and professional accreditation support.
• Comprehensive Wellbeing: Access to employee assistance programs, holistic healthcare coverage, and dedicated wellbeing initiatives.
• Global Network & Impact: Collaborative engagement with cross-border teams across the Americas, EMEA, and Asia-Pacific regions.

Core Competencies & Key Technical Focus