Microsoft Corporation is actively seeking an exceptional professional to join our organization as a Principal Product Manager – Dynamics 365 Contact Center within the Product Management division. Positioned at the core of Microsoft’s technological innovation, this role offers direct involvement in mission-critical engineering initiatives, planetary-scale cloud services, and next-generation product architectures.

Role Overview & Strategic Impact

As a Principal Product Manager – Dynamics 365 Contact Center based in Redmond, Washington, United States, you will play an integral role in architecting, engineering, and delivering transformative technology solutions. Operating within Microsoft’s Product Management practice, your efforts will directly shape the scalability, performance, and security of software systems and platforms trusted by billions of users worldwide.

Microsoft’s enduring mission is to empower every person and every organization on the planet to achieve more. Team members thrive within an inclusive culture grounded in a growth mindset, cross-team empathy, and uncompromising customer focus. In this position, you will collaborate with industry-leading engineers, researchers, and product leaders to solve complex technical problems at unprecedented scale.

Technical Domain: Enterprise Platforms, Dynamics 365 & Copilot Workflows

Microsoft’s Enterprise product teams develop business-critical SaaS solutions that transform how global organizations engage customers, streamline operational supply chains, and empower workforces. Leading platforms such as Dynamics 365 Contact Center and Microsoft Copilot Studio integrate conversational intelligence, automated workflow orchestration, and enterprise compliance. Leaders in this discipline align product roadmaps with customer telemetry, driving high-impact software experiences that solve complex enterprise challenges.

Professionals in this specialization combine strong computer science fundamentals with practical, real-world systems engineering. Whether delivering distributed microservices, designing custom silicon interconnects, managing physical datacenter infrastructure, or scaling AI-powered customer workflows, you will operate within a mature engineering ecosystem supported by Microsoft’s global technical community.

Key Responsibilities & Scope of Work

In this capacity, your daily priorities and core technical contributions will center on the following key operational deliverables:

• Lead cross-divisional initiatives across multiple contact center feature areas, defining success criteria, long-term vision, and product strategy based on customer needs, market and user research, and the competitive landscape.
• Translate product vision into a comprehensive roadmap for Dynamics 365 Contact Center, crafting detailed user stories and integrated scenarios that leverage artificial intelligence as a core differentiator.
• Provide expert guidance on long-range investment opportunities and prioritization, evaluating tradeoffs and setting portfolio-level Objectives and Key Results in partnership with cross-organizational stakeholders.
• Drive collaboration with engineering, data science, design, and partner teams to design, validate, and scale artificial intelligence-driven capabilities that improve resolution, efficiency, and customer satisfaction while meeting quality, security, and compliance standards.
• Deeply engage with strategic customers and customer communities to gather feedback, understand complex contact center scenarios, and convert insights into product improvements, deprecation decisions, and new opportunities that accelerate adoption and business impact.
• OR equivalent experience.
• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Maintain rigorous code quality, comprehensive automated test coverage, and security compliance throughout all phases of software delivery.
• Participate actively in technical design reviews, operational post-mortems, and architectural discussions across global engineering cohorts.

Candidate Profile & Experience Requirements

Candidates for the Principal Product Manager – Dynamics 365 Contact Center position are evaluated based on their practical experience, technical depth, and demonstrated track record of problem-solving:

• Professional Background: Minimum of 10 years (120 months) of verified experience directly relevant to product management or related technical specializations.
• Bachelor’s Degree AND 10+ years experience in product/service/program management or software development OR equivalent experience.
• Bachelor’s Degree AND 15+ years experience in product/service/program management or software development OR equivalent experience.
• 10+ years experience improving product metrics for a product, feature, or experience in a market (e.g., growing customer base, expanding customer usage, avoiding customer churn).
• Technical Competence: Demonstrated mastery of programming environments, distributed systems, modern cloud infrastructure, or specialized analytical methodologies relevant to the domain.
• Cross-Functional Leadership: Strong written and verbal communication skills, with an established ability to articulate complex technical architectures clearly to engineering peers and executive stakeholders.
• Culture & Values: Demonstrated alignment with Microsoft’s core values of respect, integrity, and accountability, alongside a proactive dedication to diversity and inclusion.

Work Environment, Workplace Schedule & Location Structure

This position is designated with an official location in Redmond, Washington, United States. Work arrangements for this role are structured as Onsite Model with Hybrid Work Flexibility (Redmond, Washington). Microsoft provides modern, accessible work environments equipped with state-of-the-art developer tooling, ergonomic facilities, and collaborative hybrid infrastructure.

Compensation, Total Rewards & Comprehensive Benefits

Microsoft offers a comprehensive, highly competitive total rewards framework designed to support employees’ personal, professional, and financial well-being:

• Legally Disclosed Base Salary Range: USD $165,600 – USD $296,400 per annum across typical US geographic zones (regional geographic differentials apply for high-cost zones such as the San Francisco Bay Area and New York City metropolitan areas).
• Incentive & Equity Rewards: Eligibility for annual performance-based cash bonuses and Microsoft restricted stock units (RSUs).
• Comprehensive Healthcare: Premium medical, dental, and vision coverage, including mental health support programs and wellness reimbursements.
• Retirement & Financial Security: Robust 401(k) / national retirement savings plans with generous company matching contributions, alongside financial planning resources.
• Time Off & Work-Life Harmony: Generous paid time off, comprehensive parental leave programs, public holiday allowances, and caregiver leave support.
• Growth & Learning: Unlimited access to Microsoft Learn, internal technical conferences, tuition assistance, and structured career mobility pathways across worldwide business units.

Application Process & Requisition Reference

This position is actively open and monitored by Microsoft Talent Acquisition. In alignment with corporate hiring policies, applications are accepted on an ongoing basis with no rigid pre-determined closing deadline until a qualified candidate is formally selected (Open Until Filled).

To submit your application, select the Apply Now button on this listing to navigate directly to the official Microsoft Careers requisition portal. When submitting your candidacy, reference Requisition ID 200056608. Ensure your resume and supporting documentation highlight your relevant technical deliverables, system achievements, and professional qualifications.