Client Service Consultant
Active / Open Until Filled
Apply NowClient Service Consultant
Active / Open Until Filled
Apply NowJob role insights
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Date posted
July 14, 2026
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Closing date
Not Disclosed (Open Until Filled)
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Location
Sydney
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Salary
$95,000 - $160,000 /year
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Career level
Senior Level
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Experience
2 – 4 Years
Description
Macquarie Group is currently accepting applications for the role of Client Service Consultant, based out of their corporate offices in Sydney, Australia. This appointment offers an exceptional opportunity to join a globally recognized financial organization that combines entrepreneurial empowerment, disciplined risk governance, and a merit-based career trajectory.
Banking and Financial Services delivers personal banking, wealth management, and business financial products, leveraging digital innovation to provide superior client experiences. In this role, the successful candidate will work alongside seasoned industry professionals to optimize mission-critical processes, manage risk effectively, and deliver commercially impactful solutions across key markets.
Opportunity Overview & Quick Facts
Key Responsibilities & Operational Scope
- Be responsible for understanding our clients' needs regarding their financial products and services.
- Execute and drive showcase your ability to ask insightful questions and provide effective solutions to our customers through voice and live chat communication.
- Additionally, you will identify and escalate issues to supervisors, including opportunities for enhancing our best practice guides, and direct queries to the appropriate support teams.
Candidate Profile & Required Qualifications
- Experience within a contact centre environment, handling a high volume of voice and live chat communication.
- Demonstrate your critical thinking skills to navigate and resolve multifaceted client issues by and provide advice on our products and services.
- Deliver excellent customer service while being empathetic and resolving queries in a timely manner.
- Ability to work effectively in a fast-paced environment while being mindful of targets.
- Exceptional communication skills, with a proven high level of accuracy and typing skills.
- Take pride in supporting and resolving client needs with an ability to adhere to standards by following contact centre processes and guidelines.
What Macquarie Offers
- Market-Leading Rewards: Competitive base remuneration supplemented by performance-linked incentive programs.
- Flexible Work Frameworks: Modern hybrid working arrangements supporting professional productivity and personal balance.
- Professional Development: Clear internal mobility pathways, technical skill enhancement, and professional accreditation support.
- Comprehensive Wellbeing: Access to employee assistance programs, holistic healthcare coverage, and dedicated wellbeing initiatives.
- Global Network & Impact: Collaborative engagement with cross-border teams across the Americas, EMEA, and Asia-Pacific regions.
Core Competencies & Key Technical Focus
Apply Directly on Macquarie Careers Portal
This position is actively accepting candidate submissions. Access the official Macquarie Group recruitment platform to review comprehensive operational criteria and lodge your formal application.