Job Overview & Organization Mission

Coach executive leaders and multidisciplinary engineering branches in Scaled Agile (SAFe) delivery to accelerate national public service modernization.

Services Australia is seeking an experienced Senior Enterprise Agile Transformation Coach (APS Executive Level 1) to join our Agile Transformation Office in Melbourne. You will coach multidisciplinary digital delivery branches, program managers, and product owners in Scaled Agile Framework (SAFe), modern Scrum, and Kanban methodologies, fostering customer obsession, psychological safety, and accelerated delivery velocity.

As a key member of the team at Services Australia in Melbourne, VIC, you will play a central role in driving excellence, upholding top-tier Australian industry standards, and contributing directly to the strategic milestones of one of the nation’s premier employers.

Key Duties & Core Responsibilities

In this critical role, your operational duties and key performance responsibilities will encompass:

• Coach executive: Coach executive branch managers, release train engineers (RTEs), and product owners in enterprise Agile adoption.
• Facilitate Program: Facilitate Program Increment (PI) planning events, value stream mapping workshops, and executive retrospectives.
• Identify systemic: Identify systemic delivery bottlenecks and implement Lean-Agile metrics (flow efficiency, cycle time, WIP limits).
• Foster continuous: Foster continuous learning communities of practice (CoPs) for Scrum Masters and Agile Practitioners.
• Guide alignment: Guide alignment between strategic government ministerial priorities and digital team delivery backlogs.

Required Qualifications, Licenses & Experience

To be successful in this position at Services Australia, candidates are expected to satisfy the following essential selection criteria:

• Mandatory Qualification: Degree in Business, Information Technology or certified Agile Coach (SPC, ICP-ACC, CEC).
• Relevant Experience: Minimum 7+ Years of verified industry experience in Australia or recognized overseas equivalence.
• 7+ years of Agile coaching experience with demonstrated success driving large-scale enterprise Agile transformations.
• Certified SAFe Program Consultant (SPC), ICAgile Certified Coach (ICP-ACC), or equivalent industry credentials.
• Australian Citizenship with eligibility for Australian Government security clearance.
• Exceptional emotional intelligence, executive facilitation, and organizational change leadership skills.

Core Competencies & Key Technical Proficiencies

The successful applicant will possess demonstrated capabilities across the following domain skill sets:

Salary, Compensation & Employee Benefits

At Services Australia, we understand that our people drive our achievements. An outstanding remuneration and wellbeing package is provided in line with Australian benchmarks:

• Competitive Remuneration: AU$150,000 – AU$180,000 per year + standard Australian Superannuation (11.5%).
• Remuneration $150,000 – $180,000 + 15.4% APS superannuation.
• 595 Collins Street Melbourne location with modern collaboration hubs and flexible hybrid working.
• Key leadership role shaping how the Australian government delivers essential services to 26 million citizens.
• Leave Entitlements: 4 weeks annual leave (with 17.5% annual leave loading where applicable) plus 10 days paid personal/carer’s leave.
• Flexible Work: Progressive work-life balance options with supportive corporate culture and leadership development pathways.

About the Employer: Services Australia

Services Australia delivers rapid digital modernization across welfare, health, and disaster relief payments.

Services Australia is deeply committed to building diverse, equitable, and culturally inclusive work environments. We proudly celebrate diversity and welcome applications from all qualified individuals including First Nations Australians, people with disabilities, and candidates from culturally and linguistically diverse backgrounds.

Application Process & Next Steps

Applications for this position are currently open and being reviewed on a rolling basis. Suitable candidates are encouraged to apply as early as possible before the published closing date.

Please prepare an updated Curriculum Vitae (CV) and a tailored Cover Letter highlighting your relevant experience against the key selection criteria outlined above.

To proceed with your application, click the Apply on Employer Site button to access the official Services Australia careers gateway.