Job Overview & Organization Mission

Lead 24/7 automated robotic grocery picking, cold storage logistics, and last-mile refrigerated van dispatch at Woolworths’ flagship Sydney CFC.

Woolworths Group is hiring an Automated Customer Fulfilment Centre (CFC) Operations Manager for our Auburn facility in Western Sydney. You will manage high-speed automated micro-fulfilment robotics (Takeoff Technologies / Ocado automation), oversee hundreds of frontline picking and dispatch personnel, maintain chilled and frozen cold chains, and ensure on-time delivery for thousands of online household orders daily.

As a key member of the team at Woolworths Group in Sydney, NSW, you will play a central role in driving excellence, upholding top-tier Australian industry standards, and contributing directly to the strategic milestones of one of the nation’s premier employers.

Key Duties & Core Responsibilities

In this critical role, your operational duties and key performance responsibilities will encompass:

• Lead 24/7: Lead 24/7 operational execution across automated robotic storage bins, pick-and-pack stations, and delivery van loading.
• Maintain strict: Maintain strict cold chain temperatures and food safety compliance across ambient, chilled, and deep-freeze zones.
• Monitor automation: Monitor automation system performance, resolving robotic grid bottlenecks in coordination with automation maintenance engineers.
• Drive labor: Drive labor planning schedules, productivity targets (units per hour), and on-time order dispatch metrics.
• Lead an: Lead an inclusive, safety-focused culture with proactive incident reporting and ergonomics programs.

Required Qualifications, Licenses & Experience

To be successful in this position at Woolworths Group, candidates are expected to satisfy the following essential selection criteria:

• Mandatory Qualification: Degree in Logistics, Industrial Engineering, Mechatronics, or Business.
• Relevant Experience: Minimum 6+ Years of verified industry experience in Australia or recognized overseas equivalence.
• 6+ years of operational leadership experience in high-volume e-commerce fulfilment, automated warehousing, or FMCG logistics.
• Hands-on familiarity with automated goods-to-person robotic picking systems.
• Proven leadership capability managing diverse, large frontline teams in round-the-clock shift environments.
• Degree in Logistics, Industrial Engineering, or Business Management.

Core Competencies & Key Technical Proficiencies

The successful applicant will possess demonstrated capabilities across the following domain skill sets:

Salary, Compensation & Employee Benefits

At Woolworths Group, we understand that our people drive our achievements. An outstanding remuneration and wellbeing package is provided in line with Australian benchmarks:

• Competitive Remuneration: AU$145,000 – AU$175,000 per year + standard Australian Superannuation (11.5%).
• Salary $145,000 – $175,000 + annual bonus + superannuation.
• Opportunity to lead cutting-edge retail robotics transforming Australian e-commerce.
• Team member discounts across Woolworths, BIG W, and Woolworths Petrol.
• Leave Entitlements: 4 weeks annual leave (with 17.5% annual leave loading where applicable) plus 10 days paid personal/carer’s leave.
• Flexible Work: Progressive work-life balance options with supportive corporate culture and leadership development pathways.

About the Employer: Woolworths Group

Woolworths Group operates state-of-the-art automated Customer Fulfilment Centres (CFCs) delivering online groceries directly to homes.

Woolworths Group is deeply committed to building diverse, equitable, and culturally inclusive work environments. We proudly celebrate diversity and welcome applications from all qualified individuals including First Nations Australians, people with disabilities, and candidates from culturally and linguistically diverse backgrounds.

Application Process & Next Steps

Applications for this position are currently open and being reviewed on a rolling basis. Suitable candidates are encouraged to apply as early as possible before the published closing date.

Please prepare an updated Curriculum Vitae (CV) and a tailored Cover Letter highlighting your relevant experience against the key selection criteria outlined above.

To proceed with your application, click the Apply on Employer Site button to access the official Woolworths Group careers gateway.