Deloitte Australia Melbourne is currently seeking an experienced and dedicated Service Desk Team Leader – ITIL to join our dynamic team in Wollongong, New South Wales, Australia. This position offers exceptional professional development, supportive leadership, and an attractive Australian remuneration package.

Key Responsibilities:

• Lead and deliver high-standard professional outcomes within the IT Support & Helpdesk division.
• Collaborate with cross-functional teams to streamline workflows and maintain rigorous Australian compliance standards.
• Manage day-to-day operations, ensuring quality assurance, risk mitigation, and proactive stakeholder communication.
• Participate in ongoing continuous professional development and strategic initiatives.
• Uphold organizational values, workplace health and safety (WHS), and ethical workplace practices.

Requirements & Qualifications:

• Relevant Australian tertiary degree, trade qualification, or equivalent professional accreditation.
• Demonstrated industry experience in IT Support & Helpdesk with a proven track record of achievement.
• Strong communication, analytical problem-solving, and collaborative team skills.
• Current Australian working rights (Australian Citizen, Permanent Resident, or valid working visa).
• Relevant statutory clearances (e.g. National Police Check, Working with Children Check where applicable).

What We Offer:

• Competitive Australian salary package: $95,000 – $115,000 AUD + 11.5% Superannuation.
• Flexible hybrid working arrangements where applicable with generous leave provisions.
• Comprehensive employee benefits, wellness programs, and clear pathways for career advancement.